Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
annual bonuses
employee recognition programs
retirement plans
Employee Discounts
Training and development opportunities
Job Description
Great Wolf is a leading family entertainment and resort company known for its commitment to creating memorable experiences for guests of all ages. As a premier destination for family fun, Great Wolf combines exciting waterpark adventures, comfortable lodging, and diverse dining options, making it a favored location for family vacations. The company prides itself on fostering a welcoming, inclusive, and engaging environment for its guests and employees alike, positioning itself as a top employer in the hospitality sector. With its focus on exceptional guest service, operational excellence, and community involvement, Great Wolf continues to grow its brand and expand its... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- Experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills as they apply to cash handling
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- High school diploma or equivalent experience
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- Experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills as they apply to cash handling
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associates degree or higher in hospitality or related field
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Previous hotel experience, preferably in a large family resort or hotel
Job Duties
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assists with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
- Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to pack/guest concerns and escalates to leadership as appropriate
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Provides supervisory and administrative support for food and beverage operations including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
- Performs daily audits per procedure to ensure optimal operation to standards
- Conducts daily stand-up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of staff, providing real-time feedback and coaching
- Participates in recruitment process and selection of talent for the F&B staff
- Partners with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates in pack performance management including employee reviews, corrective action, investigations, conflict resolution
- Maintains quality of operation by ensuring service excellence, adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations such as Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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