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Job Overview
Compensation
Hourly
Range $11.75 - $16.50
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Shift Differentials
Meal Allowances
Job Description
This opportunity is with an established hospitality company, operating in the dynamic and customer-focused food service industry. The company is known for its commitment to delivering exemplary dining experiences and exceptional guest service. As a vital part of the service team, the establishment prides itself on a warm, welcoming atmosphere where guests feel valued and attended to from the moment they arrive until their departure. Working within such an environment means staff play a crucial role in reflecting the company's dedication to quality and care in a fast-paced, enjoyable setting.
The role is designed for a highly personable and efficie... Show More
The role is designed for a highly personable and efficie... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate clearly and professionally
- Basic math skills
- Ability to handle cash accurately and responsibly
- Familiarity with cash register operations
- Availability to work flexible shifts including evenings, weekends and holidays
- Physical ability to stand for extended periods and perform manual tasks
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Ability to communicate effectively with guests and team members
- Basic math skills for handling transactions
- Familiarity with Point of Sale systems
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
Job Duties
- Provide quick, friendly and personal service by introducing oneself to the party, inquiring as to seating preferences and seating guests at tables according to their needs and to server rotation schedule
- ensuring that servers receive an appropriate number of tables to ensure satisfaction with food and service
- Engage guests by answering questions about menu items, making suggestions or recommendations upon request and responding to complaints in order practice the highest standards of WE ROCK guest service
- Receive beverage orders from guests and bring ordered items promptly
- ensure that guests are continuously supplied with water, coffee, beverage refills, butter and other condiments to assist servers in the provision of excellent guest service
- Receive and record dining reservations and to go orders by responding to telephone calls promptly and answering inquiries or transferring calls, as appropriate, to enhance the dining experience
- Ensure that guests are charged appropriately by reviewing dining checks for accuracy and correctly processing monetary transactions by following cash handling procedures and cash register policies so that cash collected balances with items sold at the end of the shift
- Ensure that funds are balanced at the beginning and end of shift by physically counting money to complete cash drawer accounting and validate the accuracy of transactions during the shift
- Respond to guests questions, using the Quick Reference Guide, providing information about casino gaming promotions, special and other events and or programs in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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