Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and development opportunities
Job Description
This job description pertains to a dynamic role within the hospitality sector, specifically focusing on providing exceptional guest services in a restaurant or casino dining environment. The establishment emphasizes a commitment to delivering high-quality guest experiences by ensuring attentive, personalized, and efficient service. This organization values courteous interactions, prompt responses to guest needs, and accuracy in transaction handling, all aimed at creating a welcoming and satisfying atmosphere for guests. The company operates in a fast-paced setting where teamwork, communication, and excellent customer service skills are essential to success. The employment type for this position is typically full-time or part-time, depending... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a customer-facing role preferred
- Ability to handle cash transactions accurately
- Excellent communication skills
- Ability to multitask and work efficiently under pressure
- Availability to work flexible hours
- Ability to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic cash handling and point of sale terminal experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to train and oversee less experienced staff
- Knowledge of menu items and promotions
Job Duties
- Provide quick friendly and personal service by introducing oneself to the party inquiring as to seating preferences and seating guests at tables according to their needs and to server rotation schedule
- Ensure servers receive an appropriate number of tables
- Engage guests by answering questions about menu items making suggestions or recommendations upon request and responding to complaints
- Receive beverage orders from guests and bring ordered items promptly
- Ensure guests are continuously supplied with water coffee beverage refills butter and other condiments
- Receive and record dining reservations and to go orders by responding to telephone calls promptly and answering inquiries or transferring calls
- Ensure guests are charged appropriately by reviewing dining checks for accuracy and correctly processing monetary transactions
- Ensure funds are balanced at the beginning and end of shift by physically counting money to complete cash drawer accounting
- Respond to guests' questions using the Quick Reference Guide providing information about casino gaming promotions special and other events and programs
- Provide training and oversight to less experienced staff
- Maintain clean and orderly counter checkout areas by performing the full range of setup clean up and closing duties
- Assist bus persons with stocking and removing dishware glassware and flatware cleaning and resetting vacated tables
- Perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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