Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Desert Diamond Casino, located in Glendale, AZ, is a premier gaming and entertainment destination under the Tohono O'odham Gaming Enterprise (TOGE). Renowned for its vibrant casino atmosphere and superior customer service, Desert Diamond Casino offers guests a unique combination of gaming, dining, and entertainment experiences. The establishment is deeply committed to upholding the highest standards within the hospitality industry, including strict adherence to relevant regulations and policies. Operating under a rigorous framework ensures the safety, health, and satisfaction of all guests and staff. The Casino fosters a dynamic and inclusive workplace culture that embraces teamwork, integrity, and professional excellence, making... Show More
Job Requirements
- Must have associates degree or equivalent combination of education and experience
- Minimum 5 years restaurant and bar industry experience with 2 years in managerial capacity
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must successfully pass pre-employment drug/alcohol screen and background check
- Must obtain and maintain a gaming license
- Must have management experience at 4 or 5 Diamond award property or high volume restaurant
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Ability to communicate effectively in English verbally and in writing
- Ability to supervise staff
- Ability to lift up to 50 pounds
- Ability to work evenings, weekends, holidays, and extended or irregular shifts
- Able to work in a high noise environment with exposure to second-hand smoke
- Must be able to follow instructions and work under stressful conditions
Job Qualifications
- Associates degree plus 5 years restaurant and bar industry experience, including 2 years in a managerial capacity or equivalent combination of education and experience
- Management experience at a 4 or 5 Diamond award property or high volume restaurant business
- Knowledge of food and beverage service standards
- Knowledge of dining and food maintenance operations and guest service
- Knowledge of all menu items including entrees, side dishes, beverages and desserts
- Knowledge of POS systems
- Knowledge of supervisory techniques
- Knowledge of food and beverage administration operations
- Knowledge of bar operations
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to communicate effectively in English verbally and in writing
- Ability to supervise assigned staff
- Ability to lift heavy objects repeatedly
- Ability to service guests with professional appearance and manner
- Ability to follow instructions and work in a stressful and busy environment
- Skill in the use of computers, preferably in a PC Windows-based environment
Job Duties
- Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures including internal controls
- Knowledge of the laws and regulations governing food and beverage and ensures that all Tribal, City, State and Federal health/food safety codes are upheld
- Responsible for maintaining a clean, organized and sanitized work area while following all relevant health/food safety regulations and codes
- Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls
- Purchases nonfood and paper supplies, stores, rotates, takes inventory and prepares supplies for guests
- Responsible for the opening and closing of the restaurants and bars
- Responsible for the general operation of kitchens, dining rooms, bar, concession and guest service
- Responsible for the hiring, firing, scheduling and training of team members and maintenance of personnel files
- Responsible for weekly time sheets
- Ensures all operations meet health and cleanliness standards at all times
- Coordinates needs of operation with the Senior Food & Beverage Manager
- Plans and prepares work schedules and assigns team members specific duties
- Coordinates sales promotion activities and prepares or directs team members in preparing food and beverages
- Oversees expenditures to ensure the restaurant outlets stay within budget
- Orders merchandise or prepares requisitions to replenish nonfood, beverages and paper goods on hand
- Conducts and reviews monthly inventory, reports inventory results to Senior Food & Beverage Manager
- Conducts training sessions with all team members on guest service, food and beverage preparation, food service and food sanitation principles
- Assists in the operation as needed for all events
- Maintains good communication with team members and maintains a positive and professional work environment
- Contributes to a team effort and accomplishes related results
- Performs other duties as required
- Analyzes member survey results and guest feedback to identify opportunities for improvement and training solutions
- Exemplifies the desired culture and philosophies of the organization
- Demonstrates Desert Diamond Casino “On Brand” attitude towards team members and guests
- Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards
- Models the company standards and leads by example
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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