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Food and Beverage Supervisor, Serrano Buffet
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
San Manuel Casino is one of the largest private employers in the Inland Empire and is dedicated to providing exceptional hospitality and gaming experiences. Operated by the San Manuel Band of Mission Indians, this renowned casino and resort employs thousands, offering a dynamic and engaging environment for employees and guests alike. Known for its world-class amenities and commitment to excellence, San Manuel Casino and Resort fosters a welcoming atmosphere where guest satisfaction and employee growth are prioritized. The organization strives to maintain high standards of service and operational efficiency and values a team-oriented workplace where innovation and professionalism thrive.
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Job Requirements
- Associate’s degree in hospitality management, food service, business, or related field
- Minimum of two years of restaurant, customer service or related experience
- Must obtain and maintain Responsible Beverage Service certification
- Must obtain and maintain ServSafe certification
- At the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license
- No driving responsibilities
- Ability to work evenings, weekends and holidays
- Ability to work in a fast-paced, high-demand environment
- Strength to lift up to 40 pounds occasionally
- Must maintain neat, clean and well-groomed appearance
- Ability to adhere to safety and health codes
- Ability to maintain confidentiality in compliance with laws
- Ability to travel to meetings, trade shows and conferences
Job Qualifications
- Associate’s degree in hospitality management, food service, business, or a related field
- Minimum of two years of restaurant, customer service or related experience
- Related, relevant, and or direct experience may be considered in lieu of educational requirements
- Proficient in Microsoft Office applications such as Outlook, Excel and Word
- Strong leadership and people management skills
- Ability to collaborate and motivate others
- Excellent organizational and time management skills
- Ability to maintain confidentiality and comply with legal and regulatory requirements
- Proficient in English language communication skills
- Ability to perform basic mathematical operations
- Friendly and efficient service skills
- Ability to communicate clearly with guests and team members
- Ability to work effectively under pressure
Job Duties
- Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards
- Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction
- Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control
- Ensure the communication and execution of department-wide fiscal and operational goals
- Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner
- Determines materials, equipment, and facilities needed for efficient operations
- Ensures the cleanliness, organization & preparedness of the immediate workspace & adjacent areas
- Ensures safety and security standards are in place and followed
- Performs other duties as assigned to support the efficient operation of the department
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Responsibilities include interviewing, hiring and training employees
- planning, assigning reviewing and directing work
- evaluating and appraising performance
- rewarding and disciplining employees
- addressing complaints and resolving problems
- Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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