Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $63,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
One free meal per shift
Free theme park access
Training and development opportunities
Diversity and inclusion support
Employee Discounts
Health Insurance
Paid Time Off
Job Description
Loews Hotels at Universal Orlando is a prestigious hospitality establishment situated within the vibrant Universal Orlando Resort, a world-renowned destination for theme park enthusiasts and travelers seeking exceptional accommodations and memorable experiences. Recognized as one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, Loews Hotels is committed to fostering an inclusive and supportive work environment, embracing what it calls the "power of we" culture. This culture is centered on collaboration, respect, and the celebration of diversity, making it a dynamic and engaging place to work where employees are valued for their authentic selves.
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Job Requirements
- High school diploma or equivalent
- one to two years of lead or supervisor restaurant experience preferred
- knowledge of Microsoft Office preferred
- ability to work flexible schedule to include AM/PM, weekends and holidays required
- excellent English communications skills, written and verbal required
- food & beverage restaurant knowledge required
- strong organizational skills
- excellent customer service skills
Job Qualifications
- Food & Beverage Restaurant knowledge required
- one to two years of lead or supervisor restaurant experience preferred
- liquor and beverage knowledge preferred
- knowledge of Microsoft Office preferred
- proven experience working in high-volume Food and Beverage operations preferred
- strong organizational skills
- excellent customer service skills
- excellent English communications skills, written and verbal required
- ability to work flexible schedule to include AM/PM, weekends and holidays required
- high school diploma or equivalent
Job Duties
- Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies
- monitor staff adherence to all service standards, SOPs, and Loews SOPs, including inspecting staff for correct uniform/groom standards
- supervise service of guests, being watchful of signals from guests in need of service
- assist Team Leader to establish and monitor side work duty completion
- maintain bank to SOP, keep it balanced and secure at all times
- read daily communication sheets from previous shift and prepare one for the following shift, check for all personnel call offs and check floor plan for coverage
- check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)
- communicate daily with restaurant manager with regard to special events, house counts, etc.
- assist Team Leader in conducting menu classes and taste panels
- assist Team Leader in conducting month end inventory count and recording
- communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins
- reports unsafe working conditions
- ensure proper handling of guest checks and cash transactions
- intercedes and or fills in for Team Members should need occur
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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