Food and Beverage Supervisor - Embassy Suites by Hilton Phoenix Biltmore
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,700.00 - $67,500.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount
401(k) plan with Company Match
Career growth and development
Recognition and rewards programs
DailyPay access
debt-free education
Inclusive family-building benefits
Bereavement leave
Adoption assistance
Employee Stock Purchase Program
complimentary parking
Job Description
Embassy Suites Phoenix Biltmore is a renowned full-service hotel located in the vibrant Biltmore area of Phoenix, Arizona. Positioned moments away from the Arizona Biltmore Golf Club and the upscale Biltmore Fashion Park, it offers a convenient and luxurious stay for both leisure and business travelers. Just a short 10-minute drive from the Phoenix Sky Harbor International Airport, the hotel provides guests a relaxing outdoor pool and seating area along with complimentary evening receptions to enhance their visiting experience. Guests also enjoy a complimentary made-to-order breakfast each morning, ensuring a fresh and satisfying start to their day. The Embassy Suites... Show More
Job Requirements
- High school diploma or GED
- two years of restaurant or food and beverage supervisory experience
- ServSafe, TIPS beverage service certification or ability to obtain
- Food Handlers Card
- ability to lift, push, and pull up to 50 pounds regularly
- ability to lift, transport, and connect kegs weighing up to 150 pounds with assistance
- capacity to work extended hours with physically demanding responsibilities
- effective communication skills
- ability to manage multiple priorities in a fast-paced environment
Job Qualifications
- At least two years of restaurant or food and beverage supervisory experience
- ability to communicate effectively with all levels inside and outside the organization
- strong problem-solving skills with employees and guests
- ability to manage multiple priorities in a fast-paced environment
- high school diploma or GED
- valid ServSafe and TIPS beverage service certification or ability to obtain
- valid Food Handlers Card
- physical ability to lift, push, and pull up to 50 pounds regularly
- ability to lift and handle kegs up to 150 pounds occasionally with assistance
- willingness to work extended hours with demanding physical activity
- team leadership and motivational capabilities
- knowledge of food and beverage operations
- strong guest service orientation
- experience in staff training and development
Job Duties
- Supervise restaurant, bar, banquets, and room service food and beverage operations including adherence to health regulations
- supervise assigned staff to ensure achievement of financial results, guest satisfaction, and positive employee relations
- work with management to drive revenue, maximize profit, and ensure quality
- attend meetings and communicate effectively with staff to meet guest and employee needs
- be present on the restaurant floor during peak business hours
- open and close the restaurant as needed
- ensure food and beverage service standards are met and respond timely to guest needs
- resolve guest complaints focusing on service recovery
- train and model appropriate guest service standards alongside staff
- conduct interviews, hire, and develop associates
- evaluate staff performance and coach to meet standards
- motivate team with goal setting, feedback, and recognition
- assist management in discipline and termination decisions
- maintain training records with emphasis on safe alcohol service
- analyze quality issues and implement training to improve results
- adhere to company training policies and requirements
- implement service programs to meet revenue goals
- build and maintain client relationships for repeat business
- use expertise to develop operational changes based on feedback
- manage expenses to contribute to hotel profitability
- schedule and monitor labor to stay within budget
- maintain company assets within budget
- conduct routine inspections to uphold food and beverage quality and safety standards
- ensure a clean and safe work environment following all procedures
- manage personal workload effectively
- communicate clearly in writing and verbally
- promote a positive, collaborative work culture
- attend meetings to ensure proper communication
- adhere strictly to Embassy Suites by Hilton Standard Operating Procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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