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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Complimentary park tickets
Park discounts
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Voluntary insurance
Life insurance
Disability Benefits
Tuition Reimbursement
Dependent Flexible Spending Account
health care flexible spending account
Employee assistance program
Legal Assistance Plan
Job Description
SeaWorld Parks & Entertainment is a globally renowned leader in the theme park and entertainment industry, dedicated to delivering extraordinary experiences to millions of visitors each year. Our water park is a vibrant, family-friendly environment where guests can enjoy thrilling rides, refreshing attractions, and engaging entertainment in a safe and welcoming atmosphere. We take pride in our commitment to exceptional guest service, maintaining high standards of safety, and fostering a positive workplace culture for our team members. Our team plays a crucial role in crafting memorable, positive experiences that keep guests returning and talking about their time at our parks.... Show More
Job Requirements
- have an Associate’s degree (A.A.) or equivalent from two-year college or technical school or equivalent combination of education and experience
- have strong written and verbal communication skills
- have strong basic math skills using whole numbers, common fractions and decimals
- ability to compute rate, ratio, percent, and be able to create and interpret graphs
- have working knowledge of the Microsoft Office Suite
- able to obtain ServSafe Manager Certification upon selection
- able to pass Alcohol training test upon selection
- able to pass Food Handlers test and maintain valid Food Handlers card
- able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
- able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- able to handle multiple tasks and work in a fast paced environment
- able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
- able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Job Qualifications
- have an Associate’s degree (A.A.) or equivalent from two-year college or technical school or equivalent combination of education and experience
- have strong written and verbal communication skills
- have strong basic math skills using whole numbers, common fractions and decimals
- ability to compute rate, ratio, percent, and be able to create and interpret graphs
- have working knowledge of the Microsoft Office Suite
- able to obtain ServSafe Manager Certification upon selection
- able to pass Alcohol training test upon selection
- able to pass Food Handlers test and maintain valid Food Handlers card
Job Duties
- assist with creating ambassador schedules and maintaining time keeping records
- prepare and track daily, weekly, and monthly reports
- address complaints and resolve problems
- supervise and train ambassadors
- plan, assign and direct work
- order and maintain products and supplies
- ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
- enter notifications for any needed repairs to keep facility maintained to standards
- record the day’s events in communication log
- contact maintenance as necessary to maintain proper operation of all equipment and facility
- maintain repair log and control labor cost
- carry out supervisory responsibilities including interviewing, hiring, training, planning, assigning, appraising performance, rewarding and disciplining ambassadors
- ensure excellent guest service by responding to guest requirements, expectations and needs
- occasionally assist other locations and areas throughout the park as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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