Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Salary
Rate:
Range $44,800.00 - $72,500.00
Work Schedule
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Free concert tickets
Dog-friendly offices
student loan reimbursement
adoption support
fertility support
progressive benefits
Job Description
Live Nation Entertainment stands as the global leader in live entertainment, encompassing major industry players such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is renowned worldwide for its event ticketing expertise, facilitating over 500 million ticket sales annually and serving more than 12,000 clients across the globe. Live Nation Concerts commands the live entertainment space as the largest provider, promoting more than 40,000 shows and over 100 festivals each year for nearly 4,000 artists in over 40 countries. This unique synergy allows Live Nation Media & Sponsorship to craft strategic music marketing initiatives, connecting over... Show More
Job Requirements
- Responsible Alcohol Awareness Training Certification or equivalent
- working knowledge of high-volume nightclub operations
- experience in responsible alcohol service
- skills in guest relations and staff relations
- ability to assess and anticipate special needs of guests
- prioritization of duties and effective communication skills
- ability to handle multiple tasks and issues at one time effectively with an upbeat attitude
- ability to read guests and anticipate their needs
- ability to turn potentially negative situations into positive ones
- strong communication skills fostering atmosphere of unity and camaraderie
Job Qualifications
- Responsible Alcohol Awareness Training Certification or equivalent
- working knowledge of high-volume nightclub operations
- experience in responsible alcohol service
- skills in guest relations and staff relations
- ability to assess and anticipate special needs of guests
- prioritization of duties and effective communication skills
- ability to handle multiple tasks and issues at one time with an upbeat attitude
- ability to read guests to anticipate their needs
- ability to turn potentially negative situations into positive ones
- strong communication skills fostering atmosphere of unity and camaraderie
- preferred experience in a live music environment
- preferred college diploma in a related field
Job Duties
- Work directly with the Ops Manager to perform day of show duties
- respond to elevated staff and guest inquiries and concerns about shows, artist meet and greet packages, amenities including Foundry access, VIP program and seat upgrades
- work through and correct guest concerns and complaints related to security and customer service
- follow up with Security and Guest Services teams to ensure service standards are met
- perform opening, running, and closing duties according to Live Nation policy
- inform guests of Music Hall amenities and make recommendations
- maintain line of sight and atmosphere control by circulating through work area and reporting issues
- engage in suggestive selling of venue products and services
- keep current on all standard operating procedures and communicate them effectively to team members
- create pre-shift sheet and relay management information to staff
- turn in lost and found articles to Box Office
- ensure responsible alcohol service per training and policies
- maintain security of back of house areas
- lead all pre-shift meetings
- communicate to M.O.D. any issues from guests or team members
- work with M.O.D. to resolve guest issues and escalate if necessary
- complete incident reports and collect witness statements
- assist M.O.D. with ejection logs and incident reports
- work scheduled special events throughout the venue
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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