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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Reimbursement
Job Description
Kessler Hospitality is a renowned portfolio of artistically inspired boutique hotels located across several states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Known for their unique design, luxurious accommodations, and enriching ambiance, Kessler Hotels offer guests an immersive experience through outstanding art, music and cultural influences that capture a redefined Bohemian luxury. The properties range from cutting-edge downtown icons and premier luxury lodges to ski resorts and entertainment destinations, each designed with originality and the individualist traveler in mind. Kessler Hospitality was the founding member of the Marriott Autograph Collection, initiating seven Autograph Collection branded hotels, each... Show More
Job Requirements
- High school diploma
- 1+ years of relevant work experience in similar scope and title
- Able to work in a fast-paced, dynamic environment
- Comfortable working in shared space with constant noise
- Ability to cope with frequent changing priorities and deadlines with professionalism and collaboration
- Available to work varied schedules including more than 40 hours per week
- Ability to move 10lbs daily and lift up to 50lbs weekly
- Willingness to travel by various means requiring sitting, waiting and standing
- Excellent communication skills both verbal and written
- Proficient with Microsoft Word, Excel, and Outlook
- Must respond promptly to customer needs
- Must have strong guest service and interpersonal skills
- Ability to prioritize and maintain multiple tables simultaneously
Job Qualifications
- High school diploma
- 1+ years of relevant work experience in similar scope and title
- Experience within luxury brand or markets preferred
- Food Safety Certification preferred or attained within 30 days
- Alcohol Safety Certification preferred or attained within 30 days
Job Duties
- Supervises daily shift operations
- Ensures Grand Performers are in compliance with appearance standards
- Schedules dining reservations and arranges parties or special services for diners
- Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met
- Requisitions and inspects food, supplies, and equipment to maintain stock levels and ensure standards of quality are met
- Ensures compliance with all food & beverage policies, standards and procedures
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
- Acts as the guest service role model for the restaurant, sets a good example of excellent customer service and creates a positive atmosphere for guest relations
- Assists servers on the floor during meal periods
- Empowers Grand Performers to provide excellent customer service
- Ensures staff understands local, state and Federal liquor laws
- Monitors alcohol beverage service in compliance with local laws
- Ensures point of sale operations and cash handling practices are following according to standard operating procedures
- Edits work schedules and evaluates work performance of employees
- Assigns and coordinates work of employees to promote efficiency of operations
- Works strategically to devise plans in alignment with organizational goals
- Cultivates engagement and builds loyalty to the company
- Hosts/facilitates effective meetings, motivates teams to produce results within tight timeframes while managing several projects
- Ensures proper time and effort is spent to build high level performance and consistency throughout collection
- Provides a culture of accountability
- Utilizes systems, tools and resources to accomplish results and achieve goals
- Possesses excellent computer skills including Microsoft Word, Excel, and Outlook
- Requires good communication skills, both verbal and written
- Ability to respond promptly to customer needs
- Excellent guest service and interpersonal skills with ability to relate to diverse guest types
- Ability to prioritize and maintain multiple tables at a time
- Provides shift supervision of all restaurant, lounge, Café, and IRD
- Acts as Restaurant Manager on Duty in absence of F&B Director, Outlet Manager or Restaurant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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