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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $45,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Prairie Flower Casino is a vibrant entertainment and gaming destination operated by the Ponca Tribe of Nebraska. This casino offers a dynamic environment complete with various food and beverage outlets, gaming facilities, and customer service experiences aimed at delivering outstanding guest satisfaction and recreational enjoyment. As a pivotal element of the Ponca Tribe’s economic development strategy, Prairie Flower Casino upholds high standards of service, commitment to the community, and cultural integrity. The establishment not only provides entertainment and hospitality services but also emphasizes respect, responsibility, and support for Native American traditions and workforce inclusivity, particularly promoting employment opportunities for tribal... Show More
Job Requirements
- 1 year of food and beverage experience
- 3 years of food and beverage management experience preferred
- Experience with POS systems in a fast-paced restaurant bar or casino
- Ability to read write speak and understand English
- Must be able to work nights weekends and holidays
- Must be able to maintain the appropriate Gaming License
- Must obtain and maintain responsible service of alcohol and food handler certification
- Must have and maintain a valid driver’s license with a safe driving record
- Ability to stand and walk for most of the shift
- Ability to lift and carry up to 100 pounds
- Ability to push and pull up to 100 pounds
- Ability to work in a noisy and sometimes smoky environment
- Must be able to work effectively under stress
- Must be able to prioritize multiple tasks
Job Qualifications
- Associate degree in hotel restaurant management culinary or related area preferred
- 3 years of food and beverage management experience preferred
- 1 year of food and beverage experience required
- Experience with POS systems in a fast-paced restaurant bar or casino required
- Restaurant opening experience preferred
- Excellent written and oral communication skills required
- Ability to interact and communicate in both group and individual settings
- Must be able to effectively use Microsoft Office Suite and POS systems
- Strong organizational and analytical skills required
- Ability to read analyze and act upon documents and reports
- Ability to add subtract multiply and divide in all units of measure
- Strong problem-solving skills
- Ability to prioritize tasks and work through multiple tasks at once
- Must be detail oriented
- Ability to work individually or with a team
- Must be able to work safely and efficiently in a fast-paced environment
- Must maintain the appropriate Gaming License
- Must obtain and maintain responsible service of alcohol and food handler certification
- Must have and maintain a valid driver’s license with safe driving record
- Bilingual skills a plus
Job Duties
- Coaches and guides team members to meet department goals and maintain a high level of guest service and internal service standards
- Motivates team members for continuous improvement
- Effectively assists in scheduling to meet business demands and manage labor costs
- Participates in selecting and training new food and beverage team members
- Maintains a high level of confidentiality and professionalism
- Manages team in maintenance and cleanliness standards within all food and beverage areas
- Responds to common inquiries or complaints from customers and resolves guest complaints in a timely and positive manner
- Ensures adherence to Standard Operating Procedures for daily food and beverage functions and suggests updates when necessary
- Coordinates training and assists in on-the-job training for team members to ensure understanding of job expectations and performance standards
- Writes and issues performance management documentation including corrective and positive feedback
- Assists with inventory and product ordering
- Utilizes POS system to track service times, revenue, and other data while assisting department leadership in achieving goals
- Steps in as a working supervisor performing duties such as cooking, serving, cashiering, and bartending when needed
- Follows responsible service of alcohol guidelines including checking identification and monitoring intoxication
- Maintains a clean and professional appearance according to company standards
- Maintains a consistent, regular attendance record
- Works required schedules including nights, weekends, and holidays
- Ensures all safety standards are met and resolves safety hazards promptly
- Acts as a role model and champion of Prairie Flower Casino’s mission and values
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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