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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The Renaissance Dallas Addison is a premier hotel located in Addison, Texas, renowned for its sophisticated atmosphere and exceptional service. As part of the Marriott International portfolio, this property offers guests an immersive and stylish experience where comfort meets discovery. The hotel is designed not just as a place to stay but as an environment that encourages guests to explore the culture and uniqueness of the surrounding area. With exquisite dining options, upscale amenities, and a commitment to providing personalized service, Renaissance Dallas Addison stands as a beacon for travelers seeking both luxury and local charm.
We are curren... Show More
We are curren... Show More
Job Requirements
- Minimum of three years experience as a food and beverage supervisor in a high-volume hotel environment
- Flexible schedule including nights, weekends, and holidays
- Ability to bartend and knowledge of wines and liquors
- Leadership experience in managing employees
- Capable of working 2nd shift from 3 pm to closing
- Strong communication skills
- Ability to handle guest concerns and resolve complaints
- Understanding of food and beverage laws and regulations
- Ability to motivate and mentor team members
- Experience with food and beverage operations including restaurant, bar, room service, and banquet
- Commitment to maintain high customer service standards
- Proficiency in departmental communication and reporting
- Capability to analyze information and problem-solve independently
Job Qualifications
- Minimum of three years experience as a food and beverage supervisor in a high-volume hotel environment
- Knowledge of wines, liquors, and bartending skills
- Strong leadership and team management skills
- Excellent interpersonal and communication skills
- Ability to handle guest complaints and provide resolution
- Proficiency in food and beverage laws and regulations
- Demonstrated integrity, honesty and business decision-making abilities
- Ability to work a flexible schedule including nights, weekends, and holidays
- Previous experience in managing multiple food and beverage outlets
- Proven ability to coach and train staff effectively
- Strong organizational and problem-solving skills
Job Duties
- Assist in managing the food and beverage departments
- Supervise and manage employees
- Help manage all day-to-day operations
- Understand employee positions well enough to perform duties in employees' absence
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Oversee all restaurant, lobby bar, and in-room dining operations, occasionally assist with banquets
- Create and nurture a property environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for excellent service
- Provide excellent customer service to all guests and associates
- Respond quickly and proactively to associates' concerns
- Provide a learning atmosphere with a focus on continuous improvement
- Provide proactive training and coaching to team members
- Encourage and build mutual trust, respect, and cooperation among team members
- Ensure and maintain productivity levels of associates
- Meet specific goals and plans to prioritize, organize, and accomplish work
- Set clear expectations with associates and team leaders and give appropriate accolades if expectations are exceeded
- Provide excellent customer service
- Respond quickly and proactively to guests' concerns
- Understand the brand's service culture and ensure all associates understand it
- Set service expectations for all guests internally and externally
- Take ownership of guest complaints or problems until resolved or addressed
- Provide services above and beyond for customer satisfaction and retention
- Improve service by communicating and assisting individuals to understand guest needs and provide guidance, feedback, and coaching
- Serve as a role model to demonstrate appropriate behaviors
- Manage day-to-day operations ensuring quality, standards, and meeting customer expectations
- Comply with all corporate food and beverage procedures, specifications, and accounting procedures
- Provide information to co-workers and subordinates by various communication methods
- Analyze information and evaluate results to choose the best solution and solve problems
- Ensure effective departmental communication and information systems through logs, meetings, and property meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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