Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Benefits
Medical
Dental
Vision
Pet insurance
Employer Paid Life Insurance
short-term disability insurance
long-term disability insurance
401K with company match
Complementary parking
Employee assistance program
Paid Time Off
Holiday pay
Recognition Program
Marriott Hotel Travel Discounts
Job Description
The hiring establishment is a renowned hotel recognized for its exceptional commitment to delivering superior guest experiences through high-quality services and impeccable hospitality standards. As a significant player in the hospitality sector, this hotel offers a diverse range of food and beverage outlets, including restaurants, bars, banquet facilities, in-room dining, minibars, and club lounges. The hotel prides itself on providing an environment where both guests and employees benefit from a culture of excellence, professionalism, and a dedication to continuous improvement. The company values its associates by providing comprehensive full-time status benefits, including medical, dental, and vision coverage, pet insurance, employer-paid... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage supervisory role preferred
- Knowledge of state liquor laws and regulations
- Ability to lead and motivate a team
- Strong communication and interpersonal skills
- Ability to handle guest complaints effectively
- Proficiency with Point of Sale systems
- Basic math skills for handling cash and bank accuracy
- Availability to work flexible hours including evenings, weekends, and holidays
- Ability to maintain cleanliness and safety standards
- Understanding of OSHA chemical handling regulations
Job Qualifications
- High school diploma or equivalent
- Proven supervisory experience in food and beverage operations
- Strong knowledge of service standards and operational procedures
- Excellent guest service skills
- Ability to train and develop team members
- Good organizational and leadership skills
- Familiarity with Point of Sale systems
- Basic financial handling skills
- Knowledge of liquor brands, menus, and beverage service
- Ability to comply with safety and sanitation regulations
- Strong problem-solving abilities
Job Duties
- Provide guidance and leadership to the food & beverage team to ensure consistent quality of guest service
- Observe performance and encourage improvement
- Resolve guest complaints by conducting thorough research of the situation and the most effective solution
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff, and provide them with any information necessary to provide the highest level of service
- Make recommendations for training related issues when inconsistencies develop
- Authorize revenue allowances to remedy problems in the case alternative solutions have been offered but not accepted
- Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
- Assist the outlets teams to take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel specifications
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Assist in the maintenance of the outlet areas and equipment
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet
- Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list
- Maintain complete knowledge of designated glassware and garnishes for each drink
- Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of all outlets
- Maintain complete knowledge of equipment and use only as intended
- Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction
- Maintain complete knowledge of and strictly abide by state liquor regulations
- Maintain complete knowledge of the Point of Sale system and resolve system issues
- Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times
- Ensure associates complete opening and closing side duties
- Ensure all departmental policies and SOPs are followed and executed according to hotel standards
- Prepare guest check and process payment, adhering to all cash handling and credit policies
- Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste
- Use all chemicals in accordance with OSHA regulations and hotel requirements
- Maintain a professional and personable appearance at all times
- Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community
- All other duties as requested
Job Location
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