Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
Invitations to exclusive company-sponsored host events throughout the season
Job Description
Herschend Family Entertainment has a storied history that began 75 years ago when the Herschend family discovered a captivating wonder deep within an Ozark Mountain cave and made the inspiring decision to share this magical experience with the world. Over the decades, Herschend has grown into the largest family-held themed attractions company, proudly operating 49 leading attractions and immersive experiences worldwide. The company is rooted in a core mission to bring families closer together by creating memories worth repeating, a vision that has shaped everything from their well-loved theme parks to their exceptional hospitality. Each of the company’s brands offers... Show More
Job Requirements
- Must be at 18 years of age to comply with Iowa Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess safety-oriented mindset and understand the importance of complying with all state and local food preparation and serving regulations
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must be able to speak with guests directly when other F&B leadership is not present
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Job Qualifications
- No education requirements for this position
- 1+ years of previous work experience in food service, quick service or restaurant setting
- 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
- Previous amusement park, theme park or waterpark experience a plus
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
Job Duties
- Supervise the daily operations of the F&B team and any other assigned departments
- Lead by example, attitude, and as a representation of Adventureland's core values
- Act as an approachable mentor and coach to all assigned hosts
- Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
- Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
- Ensure that all required meal and other breaks are being given in accordance with Iowa law
- Assist with team scheduling and timekeeping activities
- Welcome all guests with a smile and positive attitude
- Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup
- Practice, teach and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements
- Maintain all alcohol safety practices when applicable
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate
- Oversee quality controls and production of food items
- Manage inventory, focusing on portion and waste controls
- Interface with warehouse on product and supply needs
- Interface with maintenance on all equipment or physical plant needs
- Perform all other duties assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: