Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $40,100.00 - $65,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid training
Job Description
Highgate Hotels is a prominent leader in the real estate investment and hospitality management sector, boasting an impressive portfolio valued at over $15 billion. Operating globally, Highgate manages more than 400 hotels spread across North America, Europe, the Caribbean, and Latin America. With a 30-year history as an innovator in the hospitality industry, the company excels in guiding properties through every phase of the real estate lifecycle—from the initial planning and development stages to recapitalization and eventual disposition. Known for its diverse range of boutique lifestyle hotel brands, legacy brands, and independent hotels and resorts, Highgate offers cutting-edge programming and... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 3 years experience in food and beverage supervision or related hospitality role
- proficient in computer applications including Windows operating system, spreadsheets, and word processing
- strong knowledge of food and beverage operations and health and safety regulations
- excellent communication skills both verbal and written
- ability to work long hours and handle medium physical work including lifting up to 50 pounds occasionally
- demonstrated problem-solving and multitasking abilities
- maintain professional appearance and grooming standards
- willingness to comply with company policies and attend mandatory trainings
- flexibility to cover management duties as required
- ability to handle confidential information responsibly
Job Qualifications
- at least 3 years of progressive experience in a hotel or related field or a 4-year college degree and at least 3 years of related experience or a 2-year college degree and 4 or more years of related experience
- proficiency in Windows and company-approved spreadsheets and word processing
- knowledge of food and beverage preparation techniques
- understanding of health department rules and regulations
- awareness of liquor laws and regulations
- effective verbal and written communication skills
- ability to listen, understand and clarify concerns
- multitask and prioritize departmental functions
- attentive, friendly, and courteous demeanor
- willingness to attend all required meetings and trainings
- capability to participate in management on duty coverage
- maintain high standards of personal appearance and grooming
- comply with company standards for safe and efficient operations
- problem-solving skills including anticipating and resolving issues
- ability to understand and evaluate complex information
- maintain confidentiality
- maintain warm and friendly demeanor at all times
Job Duties
- attend to guests in a friendly and courteous manner
- supervise and manage all food and beverage personnel
- respond promptly to guest complaints
- participate in food and beverage budgeting and forecasting
- monitor industry trends and maintain competitive operations
- communicate regularly with the food and beverage manager
- coordinate loss prevention activities
- prepare and submit reports on time
- conduct department inventories and submit reports
- organize and lead regular department meetings
- monitor quality of service and products
- assist in menu planning and preparation
- ensure timely purchasing within budget
- oversee employee cafeteria operations
- ensure compliance with liquor laws, health, and sanitation regulations
- enforce departmental SOPs
- train staff on SOPs and job tasks
- attend and conduct trainings
- interview and hire front-of-house and back-of-house staff
- attend pre- and post-convention meetings
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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