Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $40,100.00 - $65,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and development opportunities
Retirement Plan
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with over 30 years of experience and more than $15 billion in assets under management. The company boasts an extensive global portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. Renowned for its innovative approach, Highgate specializes in guiding properties through every stage of the real estate lifecycle, including planning, development, recapitalization, and disposition. With a keen focus on creating a diverse collection of lifestyle brands, legacy hotels, and independent resorts, Highgate integrates contemporary programming and digital expertise to stay ahead of market... Show More
Job Requirements
- High school diploma or equivalent
- At least 3 years of relevant experience in hotel food and beverage management
- Proficiency in Microsoft Windows and office software
- Strong knowledge of food safety and health regulations
- Familiarity with local liquor laws
- Ability to lift up to 50 pounds occasionally and 20 pounds frequently
- Excellent verbal and written communication skills
- Ability to handle guest and employee concerns effectively
- Strong multitasking and organizational skills
- Must attend mandatory hotel meetings and trainings
- Flexibility to work long hours when needed
- Commitment to punctuality and attendance standards
- Must maintain professional appearance and grooming
- Ability to maintain confidentiality
- Willingness to perform other duties as assigned
- Ability to maintain a courteous and service-oriented attitude
Job Qualifications
- At least 3 years of progressive experience in a hotel or related field or a 4-year college degree with 3 years of related experience or a 2-year college degree with 4 or more years of related experience
- Proficient in Windows and company-approved spreadsheets and word processing
- Knowledge of food and beverage preparation techniques
- Understanding of health department rules and regulations
- Knowledge of liquor laws and regulations
- Ability to effectively communicate verbally and in writing with all levels of employees and guests
- Strong listening and problem-solving skills
- Ability to multitask and prioritize departmental functions
- Attend all required hotel meetings and training
- Participate in manager on duty coverage as required
- Maintain high standards of personal appearance and grooming
- Comply with Highgate hotel standards and regulations
- Able to handle complex information and maintain confidentiality
- Proactive in identifying and solving operational problems
- Maintain a warm and friendly demeanor
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and employees
- Supervise and manage all food and beverage personnel
- Respond to guest complaints in a timely manner
- Participate in food and beverage budget, forecasting, and monitor department performance
- Monitor industry trends and take action to maintain competitive and profitable operations
- Work with the food and beverage manager to keep informed of issues
- Coordinate and monitor all phases of loss prevention in the food and beverage department
- Prepare and submit required reports in a timely manner
- Participate in monthly, quarterly, and annual inventories and submit inventory reports
- Organize and conduct department meetings regularly
- Monitor quality of service and product
- Cooperate in menu planning and preparation
- Ensure timely purchase of food and beverage items within budget
- Oversee operations of the employee cafeteria
- Ensure compliance with all local liquor laws and health and sanitation regulations
- Ensure departmental compliance with standard operating procedures
- Ensure training on standard operating procedures, report preparation, and technical job tasks
- Attend and conduct departmental and hotel training
- Interview candidates and follow hiring standards
- Conduct and attend all required meetings including pre- and post-convention meetings
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: