Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability Coverage
Tuition Reimbursement
401(k) retirement plan
Pension Plan
discounted gym membership
Paid Time Off
Free parking
Employee coaching
Diaper assistance program
Job Description
Loretto is a respected organization dedicated to providing exceptional care and services to its community members through a comprehensive range of senior living and healthcare solutions. With a commitment to quality, compassion, and respect, Loretto operates multiple locations designed to offer comfortable, safe, and engaging environments for residents. The organization upholds a strong mission to deliver hospitality and support that enhances the well-being and satisfaction of residents and guests alike. This mission drives every aspect of their operations, ensuring that every interaction is infused with dignity and professionalism. Loretto values teamwork, continuous improvement, and a culture of service excellence that... Show More
Job Requirements
- High school diploma required
- 2-4 years experience in food service
- prior supervisory experience preferred
- knowledge of pertinent state and federal health and sanitation regulations
- competence in food service and delivery including portioning, presentation, temperature
- ServeSafe certification preferred
- ability to interact with customers in a friendly and courteous manner and deliver an enjoyable dining experience that exceeds expectations
- ability to monitor many elements simultaneously and adjust priorities for food standards, presentation, safety, service, and speed
- leadership ability to motivate the team, encourage timely service and resolve conflicts
- problem-solving skills to respond quickly and calmly to conflicts and sudden issues
- strong communication skills to direct staff and engage with diverse customers
- computer proficiency in MS Office
- ability to work every other weekend, holidays and special events as assigned
Job Qualifications
- High school diploma
- 2-4 years’ experience in food service
- prior supervisory experience preferred
- knowledge of state and federal health and sanitation regulations
- competent in food service and delivery including portioning, presentation and temperature
- ServeSafe certification preferred
- strong customer service skills
- attention to detail
- leadership and team management abilities
- problem-solving skills
- effective communication skills
- outstanding interpersonal skills
- computer skills in MS Office and related software programs
Job Duties
- Consistently provides an enjoyable dining experience and ambiance for residents and guests through exceptional service
- supervises the dining room staff to help ensure proper service and acts as a role model and coach
- maintains high standards for food, presentation and service
- receives and resolves complaints concerning food and service using patience, active listening, and positive communication
- manages financial transactions including happy hour, employee meals, vouchers, cash transactions and billing
- serves as a liaison between the dining room and kitchen staff while promoting a collaborative team environment
- pays meticulous attention to detail relating to the appearance, neatness, cleanliness, layout, organization and safety of the dining room areas, equipment and fixtures
- completes daily inspections and weekly audits to ensure all side work is accomplished and cleaning and maintenance of equipment and storage areas is completed
- directs pre-meal meetings with dining room staff and relays information and policy changes regularly
- makes suggestions about improvements in dining room service procedures and layout
- maintains an inventory of dining room items and ensures items are properly cleaned, stored, accounted for and replaced
- helps update and refine policy and procedure manuals for service staff
- confirms that all dining room open and closing procedures have been completed and secured
- ensures adherence to local and state laws and policies for food, beverage and alcohol service
- ensures special diets are followed and special utensils are provided
- reports any issues or concerns about residents to nursing staff or food service management
- cross trains and covers other dining rooms as needed
- supports and participates in Quality Assurance Performance Improvement activities
- assists with special events and projects
- performs other assignments as required by management
- works every other weekend, holidays and special events as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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