Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $40,600.00 - $65,700.00
Work Schedule
Flexible
Benefits
Paid Time Off
Holiday pay
Employee Discounts
Job Description
Our establishment is a distinguished hotel located in the heart of Durham, known for its commitment to quality, kindness, and inclusivity. As humble ambassadors of our namesake city, we prioritize creating a welcoming atmosphere where everyone feels at home. Our core values guide every aspect of our operations, emphasizing inspiring wonder through innovation and creativity, fostering hospitality by cultivating an inclusive culture, pursuing excellence with exceptional experiences and attention to detail, demonstrating intentionality in empathetic engagement and sense of ownership, and cultivating community through team collaboration and community engagement. We operate a variety of food and beverage outlets including The... Show More
Job Requirements
- High school diploma or GED required
- Higher education degree in hospitality management or related field or equivalent work experience preferred
- Ability to be on your feet and alert for extended periods of time
- Ability to lift up to 35 lbs as needed
- Continuous use of hands and arms
- Continuous bending, reaching, and twisting
Job Qualifications
- Minimum of 1 year of restaurant or bar experience in a guest-facing or operational role
- At least 6 months of supervisory or lead experience in food and beverage operations preferred
- Ability to obtain Food Handler's Certification and TIPS (or equivalent Responsible Alcohol Service Certification) within six months of hire
- Strong attention to detail and commitment to maintaining high service and operational standards
- Demonstrated integrity, professionalism, and a hands-on leadership approach
- Experience with Toast POS or similar point-of-sale systems preferred
- Strong organizational, operational, and time-management skills
- Excellent interpersonal and communication skills, including professionalism in verbal and written communication and guest interaction
- Ability to work a flexible schedule including mornings, evenings, weekends, and holidays
- Ability to perform essential functions of the role with or without reasonable accommodation
Job Duties
- Responsible for daily operations for scheduled business unit (the Coffee Bar, Roof, and Events/Catering), ensuring service quality and standards established by the Director of Food & Beverage
- Attend weekly BEO and manager meetings to receive weekly service focus points, discuss upcoming events and programming, and communicate operational needs or potential service bottlenecks
- Work a variety of scheduled floor shifts to fill staffing gaps, support the team, and lead by example
- Monitor food quality for consistency, visual appeal, and adherence to guest specifications
- Serve as the subject matter expert on the floor fully understanding the POS, menus, and steps of service for the designated concept
- Engage with guests to gather feedback on service and food quality across all outlets
- Resolve guest complaints professionally and partner with the Director of F&B for elevated issues
- Ensure consistency of guest experience on every shift monitoring details such as timeliness of setup, staff readiness, menu cleanliness, table conditions, and host presence
- Reconcile daily audit materials including timesheet authorizations, perpetual inventories, void reports, cash drops, guest ledger entries
- Assist in preparing payroll with the F&B Managers each pay period
- Partner with F&B managers to review punch clocks and support daily schedule management, helping reduce unnecessary labor overages while ensuring service, operational, and financial goals are met
- Collaborate with the Director of F&B and managers to ideate programming and events
- Contribute monthly operational commentary that informs the annual budgeting process
- Enforce all food safety policies to ensure compliance with FDA and Health Department regulations
- Uphold cleaning programs for the assigned business unit and shift, recommending improvements where needed
- Enforce Early Bird Night Owl / The Durham human resources policies across all employee and guest interactions
- Stay informed on hotel updates through websites, newsletters, meetings, and internal communications to keep teams well-connected
- Support, coach, and mentor associates to ensure performance aligns with brand and hotel standards
- Maintain a high level of communication with team members, guests, vendors, and contractors with professionalism
- Advocate for and sustain a team culture rooted in service excellence, professionalism, collaboration, fun, learning, and shared success
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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