Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $1.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
LEGOLAND Discovery Center Westchester is a vibrant and family-friendly attraction located in Yonkers, New York. As part of the renowned Merlin Entertainments Group, the LEGOLAND Discovery Center offers a unique and engaging experience for guests of all ages, featuring interactive LEGO-themed exhibits, rides, and play areas designed to inspire creativity and imagination. The Center is committed to creating memorable moments for visitors while maintaining high standards of guest service, safety, and operational excellence. Merlin Entertainments Group is globally recognized for its dedication to delivering world-class entertainment experiences and fostering a positive work environment for its employees. Joining this establishment means... Show More
Job Requirements
- Ability to obtain related licensures or certification as may be required
- Must have valid food safety certificate(s) or complete certification within 30 days of employment
- High school diploma or equivalent
- Two years of related experience in food or beverage industry
- Ability to work flexible hours including mornings, evenings, holidays, and weekends
- Ability to lift or carry items up to 70 pounds
- Effective communication skills
- Ability to stand and sit for long periods
- Ability to operate basic computer tools
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- Two years of related experience in the food or beverage industry
- Experience in leading teams in hospitality or attractions industry
- Guest-first mindset
- Excellent verbal and written communication skills
- Ability to work well within a collaborative team atmosphere
- Flexibility and adaptability in operational procedures
- Knowledge of point-of-sale automated systems and inventory/sales auditing
- Ability to obtain related licensures or certification as required
- Valid food safety certificate or ability to obtain within 30 days of employment
Job Duties
- Manage operation of counter service café or bar which includes food preparation of hot options such as burgers and pizza, Starbucks coffee service, plus other snacks, ice cream and cold beverages
- Liaise with food and beverage suppliers, ordering food and beverage items while controlling wastage to budget
- Complete all stock control and inventory processes
- Plan, organize and maintain standards within your food and beverage unit or area
- Complete weekly standards audits
- Ensure effective utilization of cost and order management systems
- Ensure all cleaning and hygiene standards are met or exceeded, including record keeping
- Ensure all temperature checks logs are maintained and recorded
- Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits
- Ensure spend per head targets are met or exceeded
- Actively drive sales to achieve targeted KPIs
- Ensure all staff’s food handling local area qualifications are met and maintained
- Ensure all local food licenses are always maintained
- Initiate and organize all host training and evaluation and maintain adequate records
- Ensure the highest levels of safety and compliance by all retail and food and beverage staff
- Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed
- Lead and motivate staff to be guest obsessed and provide exemplary customer service
- Develop and manage host schedules
- Forecast the staffing needs of the business during trading periods
- Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards
- Develop and execute programs to engage staff and improve performance with incentives and recognition
- Efficiently respond to issues throughout the day by communicating between relevant departments
- Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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