Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Team-oriented environment
Job Description
Desert Diamond Casino (DDC) located in Glendale, Arizona, is a premier gaming and entertainment establishment operated by the Tohono O'odham Gaming Enterprise. It offers world-class amenities including a vibrant casino floor, diverse dining options, and engaging entertainment experiences. As a key player in the regional entertainment and gaming industry, Desert Diamond Casino prides itself on exceptional customer service, commitment to community values, and a dedication to providing a safe, fun, and memorable experience for all guests.
The Food and Beverage Supervisor role at Desert Diamond Casino is a full-time position offering a starting pay dependent on experience (D.O.E). This ... Show More
The Food and Beverage Supervisor role at Desert Diamond Casino is a full-time position offering a starting pay dependent on experience (D.O.E). This ... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year recent supervisory dining room or food service experience
- Experience in cash handling and enforcing alcohol service regulations
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Ability to pass pre-employment drug and alcohol screen
- Ability to pass background investigation
- Must obtain and maintain a gaming license
- Must have high energy and motivated personality
- Knowledge of food and beverage laws and health codes
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Effective communication skills
- Ability to work under stressful conditions
- Ability to lead and cooperate in a team
- Must present a neat and professional appearance
- Must follow professional phone and radio etiquette
- Must be flexible to assume other duties as assigned
- Physical ability to perform job duties including lifting up to 50 pounds
- Availability to work evenings, weekends, holidays, and graveyard shifts
- Must adhere to casino attendance policies
Job Qualifications
- High school diploma or GED
- At least 1 year of recent supervisory dining room or food service experience
- Experience in cash handling and alcohol enforcement
- Knowledge of dining, buffet, and food maintenance operations
- Familiarity with all menu items including entrees, side dishes, beverages, and desserts
- Experience with Point of Sale (POS) systems
- Proficiency in procurement systems
- Knowledge of supervisory techniques
- Basic computer skills
- Understanding of Title 4 (Arizona liquor law) regarding alcohol service
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Effective verbal and written communication skills in English
- Strong guest service skills with a professional approach
- Ability to work in a fast-paced and stressful environment
- Competence in following oral and written instructions
- Leadership ability in team environments
- Skills in resolving guest concerns promptly
- Experience assigning duties and responsibilities
- Strong interpersonal and customer service skills
- Professional appearance
- Proficient phone and radio etiquette
Job Duties
- Ensure compliance with all Tohono O'odham Gaming Enterprise policies and procedures including Internal Controls
- Maintain knowledge and enforcement of laws and regulations governing food and beverage operations including Tribal, City, State, and Federal health and food safety codes
- Maintain a clean, organized and sanitized work area following all relevant health, safety, and food regulations
- Deliver exceptional guest service in a friendly and efficient manner
- Oversee quality control and consistent presentation of food and beverage items
- Communicate effectively with management, team members, and other departments
- Attend and contribute to supervisor and management meetings for continued growth and development
- Enforce compliance with Title 4 (Arizona liquor law) and internal controls
- Manage procurement system orders efficiently
- Create employee schedules to meet business needs
- Maintain and organize inventory par levels
- Provide effective training to team members
- Maintain accurate attendance and time records
- Lead with integrity and promote a positive work environment
- Monitor labor effectiveness and cost control
- Assist in daily operations ensuring efficiency
- Conduct fair performance evaluations
- Understand and utilize profit and loss statements to manage variances
- Collaborate with other departments for outstanding guest service
- Promote teamwork and respectful interactions
- Ensure adherence to casino policies including attendance
- Maintain Desert Diamond Casino's 'On Brand' service attitude
- Support and reinforce Spirit of Service Standards
- Adapt to additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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