Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $40,300.00 - $65,200.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
career training
Tuition Reimbursement
Job Description
Hotel Forty Five, a distinguished hospitality establishment known for its commitment to exceptional guest experiences and high service standards, is seeking motivated individuals to join its team. The hotel prides itself on creating a welcoming atmosphere where guests feel valued and cared for, enhancing their overall stay with personalized attention and dedicated service. Located in a vibrant community, Hotel Forty Five operates various outlets including dining services that contribute significantly to the guest experience. The work culture encourages teamwork, professionalism, and a passion for the hospitality industry, making it an ideal workplace for individuals seeking dynamic career opportunities in hotel... Show More
Job Requirements
- Ability to sit or stand for extended periods of time
- ability to communicate clearly
- corrected vision to normal range
- ability to work long hours as needed
- make sound judgments quickly
- work on multiple tasks, making appropriate progress towards deadlines
- able to work independently, take direction, and provide direction to others
- manage differing personalities within the office, the hotel, and the community
- maintain the highest degree of confidentiality
- ability to work effectively in stressful, high pressure situations
- ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Job Qualifications
- High school diploma or higher
- previous hospitality food and beverage experience required
- excellent customer service skills
- excellent communication skills, both verbal and written
- ability to use technology e.g. tablets, iPads
- experience with Micros POS preferred
- experience with OpenTable restaurant management software or Yelp Reservations management software preferred
Job Duties
- Responsible for daily function of the outlet operations
- ensure that scheduled functions are complete and are set up accurately
- assist in maintaining a motivated, interactive positive team
- assist with on boarding and training staff
- maintain professionalism with team members, managers and guests
- open and close shift in accordance with the manager's checklist
- greet guests, initiate conversations with guests and solicit feedback from guests
- handle daily scheduling of team members and adjust when necessary
- implement proper tools for running shifts: e.g. schedules, floor plans, reservations, etc.
- solve team member issues such as call outs or any other daily issue that should arise with team members
- find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
- stay on the floor the entire meal period
- monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels
- ensure daily side work has been completed prior to staff leaving
- ensure team is in proper uniform/approved attire
- attempt to limit problems and liability related to customers' drinking by following TIPS practices
- ensure team members are aware of all applicable laws regarding alcoholic beverages
- monitor and maintain tables
- rotate stations fairly
- demonstrate positive communication with team
- maintain fair and consistent coaching and counseling
- attend meetings as necessary
- communicate and maintain positive inter-departmental relations
- check identification of customers in order to verify age requirements for purchase of alcohol
- communicate with managers and next shift any issues
- perform other duties as management requests to service our guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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