Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $40.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a leading hotel development and management company renowned for its excellence in the hospitality industry. Partnering with some of the strongest brands across the nation, OTO owns and operates a diverse portfolio of upscale select service, extended stay, and lifestyle hotels located in key markets throughout the United States. The company's impressive track record includes multiple Developer of the Year awards from major brand partners, alongside accolades for exceptional guest service, operational excellence, community engagement, and sales and marketing achievements.
At the heart of OTO Development's success is their dedication to creating memorable guest experiences by ... Show More
At the heart of OTO Development's success is their dedication to creating memorable guest experiences by ... Show More
Job Requirements
- Ability to pass certification tests required to meet health department and brand standards
- Ability to work well with others
- Customer focus with experience in anticipating guest needs and responding pleasantly and professionally
- Strong listening skills to ensure accurate understanding of guest wishes
- Ability to maintain composure and work effectively under pressure
- Ability to execute food and beverage events and direct staff strategically to ensure successful events
- Approachable personality to encourage effective communication with guests and fellow team members
- Comfortable standing, sitting, walking, bending, lifting and squatting for extended periods
- Willingness to travel little to no distance outside the property and surrounding area
Job Qualifications
- High school diploma or equivalent
- Experience in food and beverage supervision or related hospitality roles
- Strong leadership and team management skills
- Excellent customer service and interpersonal abilities
- Knowledge of banquet event order processes and food safety standards
- Ability to communicate effectively with clients and team members
- Ability to work well under pressure and resolve guest concerns professionally
- Familiarity with sanitation procedures and food handling certification requirements
Job Duties
- Execute and oversee the setup of meeting spaces for banquet and catering events to ensure compliance with banquet event orders with optimal level of service, quality and hospitality
- Work with and supervise kitchen staff on the timing of food preparation to ensure that meals are ready on time in accordance with specifications on the banquet event order, and are served in a visually appealing manner
- Supervise and direct the prompt, efficient and friendly serving of all food and beverage for banquets and gallery
- Work closely with the Sales Team to ensure clients are happy with all aspects of their events including room set up, F&B service, A/V functions and food quality
- Meet with the clients on the day of event to review the Banquet Event Order and any changes to ensure delivery of a quality product
- Welcome guests and monitor the dining area during meal time to ensure adequate supplies, that guest needs are met, and support the hotel’s overall hospitality image and objectives
- Follow required sanitation procedures for food handling safety
- Obtain and maintain any food handling certificates that may apply
- Assist in ordering of food and beverage items as well as controlling of cost and waste
- Assist with scheduling staff
- Respond promptly and appropriately to any guest questions or concerns
- Assist in the selection, training and development of team members
- Work quickly and independently to resolve operation issues when necessary, ensuring proper follow through with appropriate team members
- Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service
- Must be professional and hospitable at all times and maintain a professional appearance
- Assist with gallery host/front desk responsibilities as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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