Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $32.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
The Omni Parker House is a renowned luxury hotel located in the heart of historic downtown Boston, Massachusetts. Established in 1855, this landmark hotel is celebrated as America’s oldest continuously-operating hotel, offering guests a unique blend of historical charm and modern amenities. Situated on the famous Freedom Trail, the hotel provides guests with grand views and proximity to key Boston attractions such as Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial District. With its distinguished décor and thoughtful amenities evident in each of the 551 luxurious guest rooms, the Omni Parker House invites travelers from around the world... Show More
Job Requirements
- High school diploma or equivalent
- one year experience as a restaurant host in a large volume hotel or restaurant required
- serve safe certification
- valid unexpired TIPS certification
- ability to work flexible hours including nights, weekends and holidays
- strong interpersonal and communication skills
- ability to handle multiple priorities in a fast-paced environment
- customer service orientation
- ability to respond effectively to emergency and safety situations
Job Qualifications
- Extensive hands-on food and beverage knowledge and experience
- one year experience as a restaurant host in a large volume hotel or restaurant required
- serve safe certified
- unexpired TIPS required
- candidate must be able to work in a fast-paced environment and be able to handle multiple priorities
- highly developed customer service skills
- possessing a friendly approachable demeanor and strong problem-solving abilities
- keen eye for detail
- willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays
Job Duties
- Consistent maintenance and refinement of service standards
- ensure compliance with applicable laws and regulations
- ensure compliance with health, safety and sanitation awareness standards
- prepare daily for health department and EcoSure inspections
- process requisitions for food and beverage items needed on a daily, weekly basis
- ensure leadership floor coverage during peak outlet hours
- responsible for ensuring a level of high-quality cleanliness, service, food quality and presentation
- ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
- assist with monthly food and beverage inventories
- assist with the development of staff by training, supervising, following up and hands on approach
- hold associates accountable when not meeting job performance
- utilize interpersonal and communication skills to lead, influence and encourage others
- encourage and build mutual trust, respect and cooperation among associates
- ensure associates are treated fairly and equitably
- strive to improve associate engagement and retention
- ensure recognition is taking place throughout departments
- maintain a professional, neat and organized appearance according to Omni Parker House standards
- respond swiftly and effectively in any emergency or safety situations
- ensure a safe working and guest environment to reduce the risk of injury or accident
- conduct or attend all required department trainings and meetings
- perform any other duties required by senior management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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