Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $32.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
The Omni Parker House is a distinguished luxury hotel located in the heart of historic Boston. Established in 1855, it proudly holds the title of America's oldest continuously operating hotel. This iconic landmark exudes timeless elegance and charm, featuring sculpted bronze doors that welcome guests into an environment that perfectly blends modern amenities with rich historical tradition. Situated along the famous Freedom Trail, the hotel offers grand views of downtown Boston's vibrant cityscape, with easy access to renowned attractions such as Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial District. With 551 luxurious guest rooms, each designed and... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year of experience as a restaurant host in a high volume hotel or restaurant
- must be Serve Safe certified
- holds an unexpired TIPs certification
- ability to work nights, weekends and holidays
- excellent communication and interpersonal skills
- ability to manage multiple priorities in a fast-paced environment
- commitment to maintaining high standards of cleanliness and guest service
- must pass any required background checks and eligibility to work in the United States
Job Qualifications
- Extensive hands-on food and beverage knowledge and experience
- one year experience as a restaurant host in a large volume hotel or restaurant required
- willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays
- Serve Safe certified
- Unexpired TIPs required
- ability to work in a fast-paced environment and handle multiple priorities
- highly developed customer service skills
- possessing a friendly approachable demeanor and strong problem-solving abilities
- keen eye for detail
Job Duties
- Consistent maintenance and refinement of service standards
- ensures compliance with applicable laws and regulations
- ensure compliance with health, safety and sanitation awareness standards
- prepare daily for health department and EcoSure inspections
- process requisitions for food and beverage items needed on a daily, weekly basis
- ensure leadership floor coverage during peak outlet hours
- responsible for ensuring a level of high-quality cleanliness, service, food quality and presentation
- ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
- assist with monthly food and beverage inventories
- assist with the development of staff by training, supervising, following up and hands on approach
- hold associates accountable when not meeting job performance
- utilizes interpersonal and communication skills to lead, influence and encourage others
- encourages and builds mutual trust, respect and cooperation among associates
- ensures associates are treated fairly and equitably
- strives to improve associate engagement and retention
- ensure recognition is taking place throughout departments
- maintain a professional, neat and organized appearance according to Omni Parker House standards
- respond swiftly and effectively in any emergency or safety situations
- ensure a safe working and guest environment to reduce the risk of injury or accident
- conduct/attend all required department trainings and meetings
- perform any other duties required by senior management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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