Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
vacation
Paid Time Off
Team Member Travel Program
Job Description
The Redondo Beach Hotel, a distinguished member of the Tapestry Collection by Hilton, is an upscale hospitality establishment known for its unique blend of boutique charm and the trusted quality associated with the Hilton brand. Located in the scenic coastal city of Redondo Beach, California, the hotel offers guests an exceptional lodging experience with beautifully designed rooms, modern amenities, and a welcoming atmosphere that reflects the local culture and vibe. As part of the Tapestry Collection, the Redondo Beach Hotel prides itself on delivering personalized guest experiences, fine dining, and impeccable service, making it a standout destination for both leisure... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage supervision
- Strong communication skills
- Ability to work collaboratively with team members and management
- Understanding of food safety and OSHA regulations
- Ability to train and develop staff
- Capacity to manage guest concerns professionally
- Flexible scheduling availability
Job Qualifications
- High school diploma or equivalent
- Experience in food and beverage supervision or related hospitality roles
- Strong leadership and communication skills
- Ability to train and mentor team members effectively
- Knowledge of food safety and OSHA standards
- Skills in customer service and conflict resolution
- Ability to coordinate with multiple departments
- Experience with guest satisfaction score improvement initiatives
Job Duties
- Ensure that department goals are communicated, understood, and met by hourly team members
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Work with management to ensure that newly hired hourly team members receive orientation training
- Listen to hourly team members’ suggestions for improving how work is done and guests are served and gain management support as needed to act upon suggestions
- Work with management to ensure hourly team members have the necessary resources to effectively perform their jobs
- Ensure hourly team members are trained on technical and service aspects of the job
- Work with management to ensure that hourly team members clearly understand their job roles, responsibilities, and performance expectations
- Professionally address guest concerns, requests, or issues individually or by enlisting the help of management
- Act as a bridge between management and hourly team members to facilitate department operation
- Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance around GSS scores
- Enforce compliance with Food Safety and OSHA standards
- Collaborate with management to recognize and celebrate hourly team member performance contributions
- Assist with basic human resource issues or concerns of hourly team members enlisting the support of management as needed
- Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance around AOS scores
- Serve as an individual contributor and department role model by performing technical or functional job duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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