Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
prescription insurance
Vision Insurance
Disability Coverage
Tuition Reimbursement Program
401(k) retirement plans
discounted gym membership
Paid Time Off
Free health clinic visits
Employee coaches
Diaper assistance program
Career growth opportunities
Job Description
Loretto is a distinguished community-focused organization dedicated to providing exceptional services and care to its residents through commitment, compassion, and excellence. As a leader in senior living and wellness, Loretto offers a range of supportive services designed to enhance the quality of life and well-being of its community members. The organization prides itself on fostering a welcoming, respectful environment where residents, guests, and staff can thrive in safety and comfort.
At Loretto, the Food & Beverage Supervisor plays a critical role in delivering an outstanding dining experience for residents and guests. This supervisory position involves overseeing dining room service ... Show More
At Loretto, the Food & Beverage Supervisor plays a critical role in delivering an outstanding dining experience for residents and guests. This supervisory position involves overseeing dining room service ... Show More
Job Requirements
- High school diploma required
- 2-4 years experience in food service
- Prior supervisory experience preferred
- Knowledge of pertinent state and federal health and sanitation regulations
- Competent in food service and delivery including portioning, presentation, temperature
- ServeSafe certification preferred
- Ability to interact with customers in a friendly and courteous manner and deliver an enjoyable dining experience
- Ability to provide consistent execution and exemplary service
- Ability to coach other staff members
- Ability to monitor many elements simultaneously and adjust priorities for food standards, presentation, safety, service and speed
- Ability to lead both back and front of house teams
- Ability to respond quickly, calmly and appropriately to employee conflicts and resident issues
- Ability to communicate standards clearly to staff and customers
- Outstanding interpersonal skills
- Computer skills in MS Office and related programs
Job Qualifications
- High school diploma or equivalent
- 2-4 years experience in food service
- Prior supervisory experience preferred
- Knowledge of state and federal health and sanitation regulations
- Competence in food service and delivery including portioning, presentation, and temperature control
- ServeSafe certification preferred
- Excellent customer service skills including the ability to interact courteously and coach staff for exemplary service
- Strong attention to detail to monitor food standards, safety, service and speed
- Leadership skills to motivate team and resolve conflicts
- Effective problem solving skills in high-pressure situations
- Strong communication skills for clear instructions and interaction with diverse customers
- Outstanding interpersonal skills
- Proficiency in MS Office and related software
Job Duties
- Provide an enjoyable dining experience and ambiance for residents and guests through exceptional service
- Supervise dining room staff to ensure proper service and coach team members to maintain consistent and exemplary customer service
- Maintain high standards for food presentation, quality, and service
- Receive and resolve complaints concerning food and service using patience, active listening, and positive communication
- Manage financial transactions including happy hour, employee meals, vouchers, cash transactions and billing
- Serve as liaison between dining room and kitchen staff promoting collaboration
- Pay attention to detail relating to appearance, cleanliness, organization, safety of dining room areas, equipment and fixtures
- Complete daily inspections and weekly audits to ensure all side work is accomplished and equipment maintenance is up to schedule
- Direct pre-meal meetings and relay information and policy changes
- Suggest improvements in dining room service procedures and layout
- Maintain inventory of dining room items ensuring proper cleaning, storage, and replacement
- Help update and refine policy and procedure manuals for service staff
- Ensure completion of dining room opening and closing procedures and secure dining room and kitchen
- Ensure adherence to local and state laws and dining policies for food, beverage, and alcohol service
- Follow special diets and provide special utensils as needed
- Report resident issues or concerns to nursing or food service management
- Cross train to cover duties for other locations and support other dining rooms as needed
- Participate in Quality Assurance Performance Improvement activities
- Assist with special events, celebrations and projects
- Perform other assignments as required by Dining management
- Work every other weekend, holidays and special events as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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