Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned global hospitality company with a strong commitment to delivering exceptional guest experiences across its diverse portfolio of hotels, resorts, and serviced residences. Known for its warm and welcoming atmosphere, Sonesta places a high priority on service excellence, innovation, and sustainability. With properties located in key destinations around the world, Sonesta offers a vibrant workplace culture that fosters growth, respect, and collaboration among employees. The company values its team members and invests in their development through a comprehensive benefits package and opportunities for advancement.
The Outlet Supervisor role at Sonesta is an active, hands-on supervisory position re... Show More
The Outlet Supervisor role at Sonesta is an active, hands-on supervisory position re... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 2 years of experience as a server and or bartender
- Supervisory or leadership experience preferred
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficiency in English for communication
- Strong interpersonal and customer service skills
- Physical ability to stand and move for extended periods
- Knowledge of health and safety regulations
- Ability to handle stressful situations calmly
- Basic knowledge of liquor laws and compliance
Job Qualifications
- Minimum of 2 years experience as a server and or bartender
- Supervisory or lead experience in food and beverage preferred
- Proven ability to deliver exceptional guest service and lead by example
- Strong decision-making, analytical, and problem-solving skills
- Excellent verbal and written communication abilities with professionalism, patience, and diplomacy
- Strong organizational and multitasking skills
- Professional appearance and demeanor
Job Duties
- Oversee assigned shift operations for the restaurant and or bar while performing duties as a server and or bartender
- Supervise and support employees to ensure smooth, efficient, and high-quality service
- Set up assigned work areas according to established standards
- Ensure adherence to beverage and service guidelines, including knowledge of cocktails, beer, and wine selections
- Assign, monitor, and verify completion of side work and operational tasks
- Conduct daily pre-shift meetings to communicate goals and service expectations
- Order and manage daily supplies for assigned outlets
- Follow up on staff training and maintain service quality
- Handle guest comments and complaints promptly, ensuring guest satisfaction and recovery
- Maintain active presence on the floor during peak hours to support staff and guests
- Observe, coach, and correct staff performance to uphold service standards
- Monitor food preparation and beverage presentation for consistency and quality
- Maintain cleanliness, organization, and overall condition of all food and beverage outlets
- Open and close shifts including administrative and banking procedures
- Prepare and follow up on maintenance requests
- Monitor cost control measures including labor, payroll, and beverage inventory
- Oversee bar controls such as shot glass use, pour accuracy, and bottle inventory
- Comply with all liquor laws prohibiting alcohol service to minors or intoxicated guests
- Maintain knowledge of emergency procedures including CPR
- Perform additional duties as assigned by management
- Ability to perform multiple roles within food and beverage including server, bartender, host, or server assistant
- Lead by example and provide coaching or disciplinary action when appropriate
- Communicate effectively and proactively with all departments to resolve issues
- Handle guest concerns professionally ensuring recovery
- Build and maintain positive relationships with colleagues promoting teamwork and collaboration
- Flexibility to assist in other areas of hotel operations as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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