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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America. The company also expands its entertainment footprint via online sports betting and iCasino through theScore Bet Sportsbook and Casino. Renowned for its dedication to innovation, PENN Entertainment is at the forefront of the entertainment industry, blending high-energy casino gaming with online interactive platforms. The organization prides itself on a diverse workforce and a culture that encourages enthusiasm, collaboration, and genuine fun. Employees are valued for their contributions and are supported in their career journeys, with opportunities for growth, advancement,... Show More
Job Requirements
- Must have five years cumulative experience in food and beverage leadership position
- bachelor’s degree preferred
- must be licensed or able to qualify for licensing by Ohio Lottery Commission
- must pass background check
- must complete alcohol awareness and responsible service training
- must have open availability including all shifts, weekends, and holidays
- must meet professional appearance and grooming standards
- must be able to tolerate fast-paced and high stimulus environments
- must be comfortable with new software
- must be able to lift up to 40 lbs
- must be drug and nicotine free
- must have strong communication skills
- must be able to read and interpret documents in English
Job Qualifications
- Must have outgoing, energetic and enthusiastic attitude
- must enjoy hosting and serving others
- must be comfortable initiating conversations and creating a fun environment
- must qualify for licensing by Ohio Lottery Commission
- must be able to work as a team
- must tolerate a high stimulus environment
- must be able to work fast pace and walk long distances
- must pass a background check
- must pass alcohol awareness and responsible service training
- must have open availability including all shifts, weekends, and holidays
- must respond to visual and oral cues
- must meet professional appearance standards
- must be comfortable learning new software
- five years cumulative experience in food and beverage leadership
- bachelor’s degree preferred
- ability to read and interpret safety rules, operational instructions, and procedure manuals
- strong verbal and written communication skills in English
- ability to work with mathematical concepts and apply them practically
- problem solving skills with limited standardization
- ability to interpret multiple forms of instructions
- must qualify for relevant licenses and permits
Job Duties
- Foster a fun environment
- be a gracious host to all guests and co-workers
- promote a positive influence in the community and participate in company-sponsored events
- ensure interactions follow ACES Service Program guidelines
- monitor guest alcohol consumption and intervene as needed per company policy and T.I.P.S training
- directly manage gaming food and beverage team operations
- resolve food and beverage service and quality complaints
- train team members in service, sanitation, and safety
- inspect supplies, equipment, and work areas
- monitor budgets and payroll records
- control beverage inventories and report shortages
- assign duties and work stations to team members
- analyze and alleviate operational problems
- interview and train new team members
- manage schedules for team members and assistant managers
- supervise work processes
- conduct pre-shift meetings
- apply disciplinary policies
- manage complaints and grievances
- administer rewards and recognition
- review performance and productivity
- recommend changes in staffing status
- ensure team safety and cleanliness
- maintain training programs
- support customer service initiatives
- adhere to policies and procedures
- manage attendance and time records
- oversee departmental expenses and labor costs
- protect company assets
- assist with budgetary goals
- comply with bargaining unit agreements
- meet grooming and attendance standards
- perform other duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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