Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Career development opportunities
Job Description
TPC Southwind is a prestigious private golf club located in the gated community of Southwind in Southeast Memphis, Tennessee. Known for its challenging par-70, 7,244-yard layout, TPC Southwind is renowned in the golfing world as the home of the FedEx St. Jude Championship, a prominent event on the PGA TOUR. The club features a modern-style, 34,000 square-foot clubhouse adorned with rich wood furnishings, creating an inviting and elegant atmosphere for members and guests. This exclusive setting serves as an ideal backdrop for socializing, private events, and corporate entertainment, making TPC Southwind a sought-after destination for golf enthusiasts and visitors alike.... Show More
Job Requirements
- High school diploma or equivalent
- one to two years of experience in food and beverage service
- excellent communication and interpersonal skills
- ability to stand and walk for extended periods
- ability to handle cash and credit card transactions accurately
- willingness to work weekends, holidays, and varied shifts
- compliance with all applicable health and safety regulations
Job Qualifications
- Thorough knowledge of food and beverage service procedures
- high school education or equivalent
- one or two years of food and beverage service experience
- ability to communicate clearly and pleasantly with guests
- strong customer service skills
- ability to work early morning, late night, weekend and holiday shifts
- familiarity with cash handling and point-of-sale systems
Job Duties
- Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease
- communicate menu specials and changes
- answer questions and take guest orders accurately
- ensure that work stations are properly refilled at the beginning and end of every shift
- advise supervisor of any member/guest complaints so they can be immediately and professionally resolved
- participate in the continuous cleaning and up-keep of all Food and Beverage areas
- serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets
- prepare and serve soft beverages according to specifications prescribed by standard operating procedures
- perform all assigned side work duties (polishing, rolling, organization, etc.)
- keep all stock prepared and ready for use on each shift
- maintain accountability of cash tips ensuring there be no commingling with any cash bank
- handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures
- complete requisition forms for all supplies as needed
- use the proper garnishes, china, glassware, and flatware for all food and beverages
- ensure that the Director of Food and Beverage/Dining Room Manager or captain is informed of members/guests who may be intoxicated
- any member/guest who is clearly intoxicated is NOT to be served
- open dining room, grill and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards
- handle any problem that might arise both courteously and professionally
- maintain responsibility for par stock inventory control on a daily basis
- set-up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order or diagram
- understands members and guests comments and complaints and forwards that information immediately to supervisor
- ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division
- operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc.
- verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts
- this may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges
- ensure that service procedures are adhered to as outlined in the TPC Brand Standards
- special projects or other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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