Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
flexible schedule
Cross-training opportunities
Free admission to Adventureland and select entertainment parks on days off
Invitations to exclusive company-sponsored host events
inclusive work environment
Professional growth opportunities
Fun and vibrant workplace
Job Description
Herschend Family Entertainment, established 75 years ago, began with the discovery of wonder deep in an Ozark Mountain cave by the Herschend family, who chose to share this marvel with the world. Today, Herschend is recognized as the largest family-held themed attractions company, owning and operating 49 leading attractions and immersive experiences worldwide. Each brand under the Herschend umbrella stands unique but collectively they pursue a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. This mission is brought to life by their passionate hosts through acts of love and service that the company proudly calls Heartspitality®, which... Show More
Job Requirements
- Must be at least 18 years of age to comply with Iowa Child Labor Laws
- Ability to work flexible schedule including evenings, weekends, and holidays
- Must have reliable transportation to and from scheduled shifts
- Ability to comply with all uniform policies
- Must possess safety-oriented mindset and understand importance of complying with all state and local food preparation and serving regulations
- Must possess exceptional customer service skills with ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must be able to speak with guests directly when other F&B leadership is not present
- Ability to handle high-pressure situations, meet demands of constant deadlines, and coordinate multiple priorities in a dynamic environment
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
- Ability to stand, walk, and remain on feet for majority of workday
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to withstand heat and humidity from food preparation equipment
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
Job Qualifications
- High school diploma or equivalent preferred
- 2-3 years of previous work experience in food service, quick service, or restaurant setting
- 1+ previous supervisory experience preferably in a food or restaurant setting
- Previous amusement park, theme park, or waterpark experience a plus
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
- Strong written and verbal communication skills
- Strong attention to detail and problem-solving abilities
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
- Exceptional customer service skills with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to handle high-pressure situations and coordinate multiple priorities in a dynamic environment.
Job Duties
- Supervise the daily operations of the F&B team and any other assigned departments
- Lead by example, attitude, and as a representation of Adventureland's core values
- Act as an approachable mentor and coach to all assigned hosts
- Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
- Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
- Ensure that all required meal and other breaks are being given in accordance with Iowa law
- Assist with team scheduling and timekeeping activities
- Welcome all guests with a smile and positive attitude
- Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup
- Practice, teach and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements
- Maintain all alcohol safety practices when applicable
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate
- Oversee quality controls and production of food items
- Manage inventory, focusing on portion and waste controls
- Interface with warehouse on product and supply needs
- Interface with maintenance on all equipment or physical plant needs
- Perform all other duties assigned by leadership.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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