Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Vision
Dental
mental health benefits
Flexible spending account
Health savings account
Free concert tickets
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) program with company match
Stock reimbursement program
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster care support
Surrogacy support
Career development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, renowned across the globe for its wide-reaching influence and dynamic leadership in the industry. Comprised of key market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship, the company epitomizes innovation and excellence in live event management and promotion. Ticketmaster stands out as the global leader in event ticketing, boasting over 620 million tickets sold annually and serving approximately 10,000 clients worldwide. Live Nation Concerts leads as the largest live entertainment provider, promoting more than 50,000 events annually for nearly 7,000 artists in over 40 countries.... Show More
Job Requirements
- Minimum two years experience as House/Operations Manager or comparable role
- Proven leadership and strong communication skills
- Extensive venue operations and facility management knowledge
- Experience dealing with police and public officials
- Ability to manage multiple departments with large staff
- Strong administrative and organizational abilities
- Proficient in Microsoft Word, Excel and Outlook
- Ability to investigate incidents and manage reports
- Physical ability to lift up to 50 pounds
- Flexibility to work days, nights, weekends and holidays
- Capability to stand, bend and stoop for extended periods
- Ability to wear an earpiece for radio communication
- Active Guard card or PSO card preferred
Job Qualifications
- Proven leader with strong management and communications skills
- Extensive knowledge of venue operations and facility management
- Minimum two years experience as House/Operations Manager or comparable role in events or hospitality industry
- Experience dealing with police and public officials
- Demonstrated experience managing multiple departments with large staff including security, ticket takers and ushers
- Strong administrative and organizational skills
- Proficient in Microsoft Word, Excel and Outlook
- Excellent oral and written communication skills
- Experience using Workday or time keeping systems is a plus
- Active Guard card or PSO card preferred
Job Duties
- Manage all aspects of facility operations and maintenance including front of house operations, preventive maintenance, third party contracting, governmental relationships, staffing, and venue set-up and tear-down
- Ensure all outstanding tasks are handled personally or through delegation
- Recruit, hire, train and supervise part-time staff and supervisors across multiple departments such as security, maintenance, cleaning, and ushers/ticket takers
- Develop and oversee overhead expense budgets for fixed and variable expenses
- Assist General Manager in preparation of annual operations budget
- Maintain and monitor incident reports and manage pending cases including investigations and arbitration hearings
- Ensure optimum operating condition of all facility equipment
- Investigate and resolve guest-related complaints
- Implement and execute all Live Nation policies, procedures and programs maintaining company standards
- Create and implement effective recruiting programs for event staff
- Manage event staff new hire onboarding and training
- Oversee training programs and ongoing development for event staff
- Ensure a safe and enjoyable facility for guests and employees
- Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient, successful events
- Manage and approve all payroll for in-house departments
- Perform administrative duties including invoicing, tracking of show expenses and reporting
- Ensure execution of all operating department compliance policies and procedures
- Represent the company and facility in political and community matters alongside venue General Manager
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
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