Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
short-term disability
long-term disability
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
free meal
Bus pass
Incentive bonus
Referral Bonus
Employee assistance program
parking
Job Description
Zachry Hotels is a distinguished name in the hospitality industry, known for its unwavering commitment to excellent customer service and a culture that values every individual. As a reputable hotel group, Zachry Hotels fosters a family-like environment where team members are empowered to perform their best while upholding the brand's core values. These values emphasize that every person matters, the power of teamwork, and the notion that working here is more than just a job — it is a meaningful career path driven by purpose and integrity. Zachry Hotels prides itself on creating a positive workplace that encourages personal and... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 2 years experience preferred
- Food handlers certification required
- TABC required
- CPR certification preferred
Job Qualifications
- High school graduate or equivalent
- Food handlers certification required
- TABC required
- CPR certification preferred
- Minimum of 2 years experience preferred
Job Duties
- Checks servers, bartender and kitchen stations before, during and after their shift for proper set-up and cleanliness
- Ensures that the servers and bartenders provide guests with friendly, courteous, and timely service
- Make sure that servers understand and are able to explain any specials and/or restaurant promotions
- Ensures that the order when complete, is retrieved from the kitchen, and is accurate and delivered in a timely manner with the appropriate condiments
- Interacts with guests to obtain feedback on quality of service and food in outlet
- Investigates and resolves guest complaints in a timely manner
- Manages and monitors product quality and guest satisfaction in restaurant
- Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications
- Schedules and directs staff in their work assignments
- Assigns in detail specific duties to all team members under supervision for efficient operation of the kitchen/restaurant
- Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met
- Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality
- Provides guidance for improvement and implements necessary adjustments for consistency
- Ensures compliance with all hotel policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations
- Listen actively and communicate clearly while interacting with customers to promote food products and directing staff activities
- Analyze feedback from clients and team members, make decisions and take action to implement suggestions for improvement
- Maintain working rapport with all hotel staff for efficient operation and service to customers
- Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service
- Oversees set up of dining and service areas
- Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards and promote team member empowerment
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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