Balboa Bay Resort & Club logo

Balboa Bay Resort & Club

Food & Beverage Outlet Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $69,200.00 - $72,400.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses

Job Description

The hiring establishment is a distinguished resort known for delivering exceptional food and beverage experiences alongside top-tier hospitality services. With a commitment to excellence and guest satisfaction, the resort encompasses multiple dining outlets ranging from casual to fine dining, ensuring a complete and memorable experience for all guests. The company prides itself on fostering a work environment that promotes teamwork, professional growth, and a strong emphasis on quality and service standards. Their food and beverage division is integral to the overall resort experience, shaping the way guests perceive the brand and creating lasting impressions through culinary delights and impeccable service.Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 3 years experience in food and beverage management or related field
  • proven supervisory and leadership abilities
  • ability to work flexible hours including evenings, weekends, and holidays
  • strong organizational and multitasking skills
  • excellent communication and problem-solving skills
  • ability to stand for extended periods
  • basic computer proficiency

Job Qualifications

  • High school diploma or equivalent
  • prior experience in food and beverage management
  • strong leadership and interpersonal skills
  • knowledge of food safety and sanitation standards
  • ability to manage budgets and control costs
  • excellent communication skills
  • proficiency in scheduling and staff management
  • customer service oriented
  • ability to resolve conflicts and handle guest complaints effectively
  • experience with inventory control and ordering
  • familiarity with health and safety regulations

Job Duties

  • Manages supervisors and lead personnel who supervise team members in all F&B outlets
  • assists with overall direction, coordination, and evaluation of the restaurant
  • assists the team on the floor in all functions as needed including bartending, serving, wine service, and seating guests
  • carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, scheduling, and training all F&B team members
  • plans, assigns, and directs work
  • appraises performance
  • rewards and disciplines team members
  • addresses complaints and resolves problems
  • provides input into planning department goals and directs team members to achieve results by scheduling regular meetings
  • monitors day-to-day outlet operations to ensure efficiency, proper service, and standards of product presentation exceeding guest expectations
  • ensures adherence to opening, closing, and cash handling procedures
  • participates in hiring process and management training
  • follows all human resources policies
  • takes action to achieve budgeted revenues, controls expenses, and maximizes profitability
  • ensures quality and portion control while minimizing waste
  • ensures guests receive outstanding, consistent service by circulating through dining areas and addressing guest concerns
  • ensures cleanliness and proper setup of dining, service, and kitchen areas
  • maintains inventory and orders supplies as needed
  • monitors SOPs for consistent service
  • participates in weekly meetings with management team
  • follows food handling, sanitation, and health department guidelines
  • adheres to safety policies and procedures including use of PPE and HAZMAT compliance
  • reports to work on time
  • makes merit recommendations
  • assists the director of outlets/restaurants
  • approves leave within policy
  • responds to guest inquiries and special requests
  • may assist in developing the annual F&B budget
  • resolves guest complaints within authority
  • ensures minors and intoxicated persons are not served alcoholic beverages
  • notifies management of problems due to guest complaints or disruptive behavior

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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