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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
Marriott International is a globally renowned hospitality company with a strong commitment to delivering exceptional experiences to its guests. One of its distinguished properties, The Westin Kierland Resort & Spa located in Scottsdale, Arizona, stands out as a premier resort destination known for its world-class amenities, exceptional service, and dedication to wellness. As part of the Marriott family, The Westin Kierland Resort & Spa embodies the brand's mission to provide guests with rejuvenating and health-oriented experiences, making it a sought-after place for guests who prioritize well-being during their travels.
The Westin Kierland Resort & Spa is currently seeking a hig... Show More
The Westin Kierland Resort & Spa is currently seeking a hig... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related field
- OR Two-year degree from accredited university
- Two years experience in food and beverage or culinary field
- Ability to work full time onsite
- Strong leadership skills
- Excellent communication skills
- Ability to manage budgets
- Knowledge of relevant health and safety standards
- Availability to work varied shifts
- Ability to perform physical duties as needed
Job Qualifications
- High school diploma or GED with four years of experience in food and beverage or culinary fields
- OR Two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with two years of experience
- Proven leadership and supervisory skills
- Strong knowledge of food and beverage operations
- Excellent communication and interpersonal skills
- Ability to manage budgets and financials
- Demonstrated problem-solving and organizational skills
- Ability to foster teamwork and a positive work environment
- Experience in customer service excellence
- Knowledge of health and safety compliance
- Proficiency in operating food and beverage equipment
- Capability to perform duties in absence of employees
Job Duties
- Assists in ordering food and beverage supplies, cleaning supplies, and uniforms
- Supervises daily food and beverage shift operations and monitors compliance with all policies, standards, and procedures
- Supports and supervises monthly self-inspection programs
- Operates department equipment and reports malfunctions
- Supervises staffing levels to meet guest service, operational needs, and financial objectives
- Encourages and builds mutual trust, respect, and cooperation among team members
- Understands employee positions to perform duties in their absence
- Develops goals and plans to prioritize, organize, and accomplish work
- Monitors and maintains productivity levels of employees
- Verifies understanding of brand-specific philosophy among team members and supervisors
- Maintains operating budget and ensures legal compliance
- Assists supervisors in understanding team members' needs and expectations
- Celebrates and fosters decisions that result in successes and learns from failures
- Communicates areas needing attention and follows up
- Coordinates cleaning programs in all F&B areas and identifies trends
- Establishes and maintains open, collaborative relationships with employees
- Creates a motivating and empowering property environment
- Follows property-specific second effort and recovery plans
- Stays readily available and approachable for all team members
- Demonstrates knowledge of brand service culture
- Provides exceptional customer service beyond expectations
- Improves service through guest needs communication, guidance, feedback, and coaching
- Serves as a role model for appropriate behaviors
- Takes proactive approaches to guest concerns
- Sets positive examples for guest relations
- Reviews guest satisfaction feedback and survey results
- Responds timely to customer service requests
- Provides information to supervisors and coworkers via multiple means
- Sets performance standards and monitors subordinate performance
- Analyzes information to solve problems
- Performs hourly job functions if necessary
- Maintains professionalism and courtesy
- Comprehends budgets, operating statements, and payroll reports
- Performs other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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