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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Medical insurance
Dental Insurance
401(k) with company matching
Job Description
Round One Entertainment Inc. is a renowned entertainment company that offers an exhilarating combination of video games, bowling, karaoke, and more, designed to provide a fun and energizing environment for customers of all ages. As a leader in the entertainment and leisure industry, Round One prides itself on creating unforgettable experiences that connect friends and families through engaging activities. The company is committed to maintaining a vibrant atmosphere where social interaction and enjoyment are at the forefront, supported by high standards of service and operational excellence.
As a bustling entertainment facility, Round One’s venues are equipped with state-of-the-art games, b... Show More
As a bustling entertainment facility, Round One’s venues are equipped with state-of-the-art games, b... Show More
Job Requirements
- Must be 21 years or older
- Full open availability including nights and weekends
- Ability to stand and walk for extensive periods
- Capability to bend, stretch, twist, climb, and have high mobility and flexibility in small spaces
- Ability to lift and move up to 100 pounds with assistance
- Willingness to work in a noisy and busy bowling center/arcade environment
- Commitment to comply with health and safety regulations
Job Qualifications
- Associate's degree
- 2-3 years retail management experience, preferably in entertainment, retail or hospitality industries
- Knowledge of food and beverage operations
- Experience managing budgets and payroll
- Strong customer service and communication skills
- Ability to lead and motivate staff
- Knowledge of alcohol service laws and safety regulations
- Capability to handle inventory and reporting
- Ability to resolve customer complaints effectively
- Experience in staff training and disciplinary actions
Job Duties
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure quality
- Schedule and receive food and beverage deliveries, verifying product quality and quantity
- Monitor department budgets and payroll records, review financial transactions to ensure expenditures are authorized and budgeted
- Investigate and resolve customer complaints regarding food quality, service, or accommodations
- Ensure full knowledge and compliance of processes for serving alcohol within the premises
- Maintain excellent levels of internal and external customer service
- Provide two-way communication and foster teamwork and motivation
- Comply with all health and safety regulations
- Conduct alcohol and age restriction control according to company policies
- Provide superior customer service by being visible and accessible to customers
- Conduct and monitor department inventory and submit weekly and monthly reports
- Train, coach, and issue disciplinary actions to department staff
- Hold weekly staff meetings with department supervisors
- Maintain a floor presence of at least 90% of the shift to support sales and troubleshoot
- Perform opening and closing duties as directed
- Enforce compliance with local, state, and federal safety and loss prevention regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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