Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
ASM Global is a leading venue management and services company specializing in delivering world-class entertainment and experiences across a diverse portfolio of venues, including arenas, stadiums, convention centers, and performing arts venues worldwide. The company emphasizes innovation, operational excellence, and customer service, consistently creating memorable experiences for guests and clients alike. With a commitment to diversity, inclusion, and professional growth, ASM Global offers a dynamic work environment that fosters teamwork, creativity, and career advancement.
The DCU Center, managed by ASM Global, is a multifaceted convention and entertainment complex located in Worcester, Massachusetts. It hosts a variety of events ranging ... Show More
The DCU Center, managed by ASM Global, is a multifaceted convention and entertainment complex located in Worcester, Massachusetts. It hosts a variety of events ranging ... Show More
Job Requirements
- High school diploma or GED required
- at least 3 years of experience in hospitality, servicing food and beverage
- ServSafe certified (Food Handler, Allergen, and Alcohol trainings) within first 90 days
- ability to work a flexible schedule which may include nights, weekends, mid-shifts, early mornings
- able to push, pull, lift 50lbs on a consistent basis
- ability to perform arithmetic operations
- ability to lift and carry items weighing 10 - 30 pounds, occasionally up to 50 pounds, up and down stairs
- intermediate computer skills in Microsoft Office products, especially Excel
Job Qualifications
- High school diploma or GED required
- at least 3 years of experience in hospitality, servicing food and beverage
- ServSafe certified (Food Handler, Allergen, and Alcohol trainings) within first 90 days
- ability to work in different departments based on events and importance
- ability to be creative with presentations and maintain a quality product
- attention to detail and service oriented
- ability to work a flexible schedule which may include nights, weekends, mid-shifts, early mornings
- ability to undertake and complete multiple tasks
- excellent organizational, planning, communication and inter-personal skills
- strong orientation to customer service and ability to work with other staff members in the facility
- advanced oral and written communication skills
- able to push, pull, lift 50lbs on a consistent basis
- ability to perform arithmetic operations (add, subtract, multiply, divide)
- ability to lift and carry items weighing 10 - 30 pounds, occasionally up to 50 pounds, up and down stairs up to 400 feet about 15 times per shift
Job Duties
- Assist in developing and implementing food and beverage training programs, policies, and procedures
- have the ability to take direction from leadership and effectively organize and supervise all part-time food and beverage staff
- coach employees by creating a shared understanding about what needs to be achieved and how to execute
- reward and recognize employees
- utilize catering software to create BEOs
- accurately compute all menu costs for sales opportunities as well as ongoing menu revisions
- provide the highest customer service excellence
- oversee food and beverage operations during events to ensure client satisfaction
- create schedules as needed
- follow all card handling policies and procedures, as well as other Legends Global, Savor and building specific policies and procedures
- record keeping, reports, monthly concessions and catering inventory
- meet deadlines for reports and/or projects required by general manager, assistant general manager, and/or director of food and beverage
- ensure all Savor food and beverage policies and procedures are followed
- assist the food and beverage department in maintaining a health department score of 90 or higher
- exhibit attention to detail and consistency in every aspect of service
- demonstrate the ability at problem solving, planning, organizing, and logistics
- follow all rules and regulations regarding the Savor Safe Alcohol Management Program
- maintain a cooperative, team-like attitude in working with supervisors and fellow employees including other departments
- enforce all sanitation procedures including safety guidelines and OSHA requirements
- help oversee all food and beverage departments including concessions, beverage, suites, catering, and kitchen when needed
- perform any reasonable requests assigned by management for staffing and performance needs
- other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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