Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $82,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
performance bonuses
Training and development programs
Job Description
Marina del Rey Marriott is a renowned hotel located in the picturesque Marina Del Rey area, California. It is part of the Marriott International brand, a prestigious global hospitality company known for providing exceptional service, comfort, and memorable experiences. Marriott International is a leader in the hotel industry, with a wide-ranging portfolio that includes luxury, premium, and select-service hotels worldwide. The Marina del Rey Marriott offers a variety of amenities and services to guests including dining options, meeting spaces, and recreational facilities, all designed to enhance the guest experience. This establishment prides itself on a welcoming atmosphere for employees and... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Ability to manage budgets and understand financial reports
- Ability to perform duties in employees' absence
- Strong leadership and team-building skills
- Excellent communication skills
- Ability to work in a fast-paced hospitality environment
- Proactive customer service approach
Job Qualifications
- High school diploma or GED
- Four years of experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Strong leadership and supervisory skills
- Excellent customer service and communication abilities
- Ability to manage budgets and understand financial reports
- Knowledge of brand-specific service culture
- Ability to train and develop team members
- Problem-solving and decision-making skills
- Ability to perform duties in employees' absence
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervises daily food and beverage shift operation and monitors compliance with all food and beverage policies, standards and procedures
- Supports and supervises an effective monthly self inspection program
- Operates all department equipment as necessary and reports malfunction
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Understands employee positions well enough to perform duties in employees' absence
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Monitors and maintains the productivity level of employees
- Verifies that all team members/supervisors understand the brand specific philosophy
- Maintains the operating budget, and verifies that standards and legal obligations are followed
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
- Celebrates and fosters decisions that result in successes as well as failures
- Communicates areas that need attention to staff and follows up to verify understanding
- Coordinates cleaning program in all food and beverage areas, identifying trends and making recommendations for improvements
- Establishes and maintains open, collaborative relationships with employees
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Follows property specific second effort and recovery plan
- Stays readily available/approachable for all team members
- Demonstrates knowledge of the brand specific service culture
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations, monitors quality and standards and meets the expectations of the customers on a daily basis
- Takes proactive approaches when dealing with guest concerns
- Sets a positive example for guest relations
- Stays readily available/approachable for all guests
- Reviews comment cards and guest satisfaction results with employees
- Responds in a timely manner to customer service department requests
- Provides information to supervisors and co-workers by telephone, in written form, email, or in person
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Analyzes information and evaluates results to choose the best solution and solve problems
- Performs hourly job function if necessary
- Extends professionalism and courtesy to team members at all times
- Comprehends budgets, operating statements and payroll progress reports
- Performs other duties as assigned to meet business needs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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