Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The St. Regis Bal Harbour Resort is a luxurious hotel located in the prestigious area of Bal Harbour, Florida, at 9703 Collins Ave. Part of the renowned St. Regis Hotels & Resorts portfolio, which operates over 50 luxury hotels and resorts around the world, this establishment combines timeless glamour with modern sophistication. The brand is known for its bespoke and anticipatory service, ensuring every guest experience is flawless and elegant. The St. Regis Bal Harbour Resort upholds these traditions by offering exceptional accommodations and amenities, along with the iconic St. Regis Butler Service, known for its personalized and highly attentive... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- Or a two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Ability to manage budgets
- Strong leadership and team management skills
- Excellent communication skills
- Ability to work a full-time schedule
- Availability to work in Bal Harbour, Florida
- Commitment to uphold brand standards and policies
Job Qualifications
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- Or a two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Ability to manage budgets and staffing effectively
- Knowledge of brand specific service culture
- Proficiency in problem solving and decision making
- Customer service oriented
- Ability to prioritize and organize work efficiently
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervises daily food and beverage shift operation and monitors compliance with all food and beverage policies, standards and procedures
- Supports and supervises an effective monthly self inspection program
- Operates all department equipment as necessary and reports malfunction
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Understands employee positions well enough to perform duties in employees' absence
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Monitors and maintains the productivity level of employees
- Verifies that all team members and supervisors understand the brand specific philosophy
- Maintains the operating budget, and verifies that standards and legal obligations are followed
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
- Celebrates and fosters decisions that result in successes as well as failures
- Communicates areas that need attention to staff and follows up to verify understanding
- Coordinates cleaning program in all food and beverage areas, identifying trends and making recommendation for improvements
- Establishes and maintains open, collaborative relationships with employees
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Follows property specific second effort and recovery plan
- Stays readily available and approachable for all team members
- Demonstrates knowledge of the brand specific service culture
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
- Takes proactive approaches when dealing with guest concerns
- Sets a positive example for guest relations
- Stays readily available and approachable for all guests
- Reviews comment cards and guest satisfaction result with employees
- Responds in a timely manner to customer service department request
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Analyzes information and evaluates results to choose the best solution and solve problems
- Performs hourly job function if necessary
- Extends professionalism and courtesy to team members at all times
- Comprehends budgets, operating statements and payroll progress report
- Performs other duties, as assigned, to meet business needs
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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