Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $63,000.00 - $82,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Career development opportunities

bonus eligibility

Job Description

W Boston, located at 100 Stuart Street in the vibrant city of Boston, Massachusetts, is part of the renowned W Hotels brand under Marriott International, a global leader in the hospitality industry. W Hotels are celebrated for their innovative approach to luxury, combining stylish design, cutting-edge technology, and a guest-centric culture to redefine the hotel experience. At W Boston, guests are immersed in a dynamic atmosphere where modern sophistication meets the energetic pulse of the city, making it a preferred destination for travelers seeking both comfort and excitement.

W Boston operates within the Food and Beverage & Culinary secto... Show More

Job Requirements

High school diploma or GED
Four years experience in the food and beverage, culinary or related professional area
Or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration or related major
Two years experience in the food and beverage, culinary or related professional area
Ability to train and develop team members
Strong communication and interpersonal abilities
Knowledge of food and beverage operations and industry standards
Problem solving and decision making skills
Customer service oriented

Job Qualifications

High school diploma or GED
Four years experience in the food and beverage, culinary or related professional area
Or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration or related major
Two years experience in the food and beverage, culinary or related professional area
Demonstrated leadership and management skills
Strong communication and interpersonal abilities
Knowledge of food and beverage operations and industry standards
Ability to prioritize and organize effectively
Customer service oriented
Problem solving and decision making skills
Ability to train and develop team members

Job Duties

Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
Supervises daily food and beverage shift operation and monitors compliance with all food and beverage policies, standards and procedures
Supports and supervises an effective monthly self inspection program
Operates all department equipment as necessary and reports malfunction
Supervises staffing levels to verify that guest service, operational needs and financial objective are met
Encourages and builds mutual trust, respect and cooperation among team members
Understands employee positions well enough to perform duties in employees' absence
Develops specific goals and plans to prioritize, organize and accomplish work
Monitors and maintains the productivity level of employees
Verifies that all team members and supervisors understand the brand specific philosophy
Maintains the operating budget and verifies that standards and legal obligations are followed
Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
Celebrates and fosters decisions that result in successes as well as failures
Communicates areas that need attention to staff and follows up to verify understanding
Coordinates cleaning program in all food and beverage areas, identifying trends and making recommendation for improvements
Establishes and maintains open, collaborative relationships with employees
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
Follows property specific second effort and recovery plan
Stays readily available and approachable for all team members
Demonstrates knowledge of the brand specific service culture
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
Serves as a role model to demonstrate appropriate behaviors
Manages day-to-day operations, monitors quality and standards and meets the expectations of the customers on a daily basis
Takes proactive approaches when dealing with guest concerns
Sets a positive example for guest relations
Stays readily available and approachable for all guests
Reviews comment cards and guest satisfaction result with employees
Responds in a timely manner to customer service department request
Provides information to supervisors and co-workers by telephone, in written form, e-mail or in person
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Analyzes information and evaluates results to choose the best solution and solve problems
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times
Comprehends budgets, operating statements and payroll progress report
Performs other duties, as assigned, to meet business needs

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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