Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $74,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonuses
Professional Development
Job Description
The W Dallas is a vibrant luxury hotel located in the heart of Dallas, Texas, known for its innovative approach to hospitality and guest experience. As part of the globally recognized W Hotels brand under Marriott International, W Dallas combines stylish design, contemporary art, and an energetic atmosphere to provide guests with a unique and memorable stay. The property caters to a diverse clientele ranging from business travelers to leisure guests, all seeking creative, cutting-edge luxury and exceptional service. Marriott International is dedicated to fostering an inclusive work environment where associates can thrive and contribute to the company’s mission of... Show More
Job Requirements
- High school diploma or GED
- Four years experience in the food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in the food and beverage, culinary, or related professional area
Job Qualifications
- High school diploma or GED
- Four years experience in the food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in the food and beverage, culinary, or related professional area
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Knowledge of food and beverage operations and standards
- Ability to manage budgets and staffing
- Problem-solving and analytical skills
- Ability to work in a fast-paced environment
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures
- Supports and supervises an effective monthly self inspection program
- Operates all department equipment as necessary and reports malfunction
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Understands employee positions well enough to perform duties in employees' absence
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Monitors and maintains the productivity level of employees
- Verifies that all team members/supervisors understand the brand specific philosophy
- Maintains the operating budget, and verifies that standards and legal obligations are followed
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
- Celebrates and fosters decisions that result in successes as well as failures
- Communicates areas that need attention to staff and follows up to verify understanding
- Coordinates cleaning program in all F&B areas, identifying trends and making recommendation for improvements
- Establishes and maintains open, collaborative relationships with employees
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Follows property specific second effort and recovery plan
- Stays readily available/approachable for all team members
- Demonstrates knowledge of the brand specific service culture
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
- Takes proactive approaches when dealing with guest concerns
- Sets a positive example for guest relations
- Stays readily available/approachable for all guests
- Reviews comment cards and guest satisfaction result with employees
- Responds in a timely manner to customer service department request
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Analyzes information and evaluates results to choose the best solution and solve problems
- Performs hourly job function if necessary
- Extends professionalism and courtesy to team members at all times
- Comprehends budgets, operating statements and payroll progress report
- Performs other duties, as assigned, to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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