Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
competitive salary
Training and Development
Job Description
The DCU Center is a premier multi-purpose arena and convention center located in Worcester, Massachusetts. Known for hosting a diverse range of events including concerts, sporting events, conventions, and family shows, the DCU Center serves as a cornerstone entertainment venue in the region. With state-of-the-art facilities and a commitment to exceptional guest experiences, the DCU Center attracts thousands of visitors annually, contributing significantly to the local economy and cultural landscape. The center is managed by Legends Global, a leader in venue management, which emphasizes professionalism, innovation, and inclusivity in all its operations.
This role is designed for an organized and de... Show More
This role is designed for an organized and de... Show More
Job Requirements
- high school diploma or GED required
- 1 to 2 years box office related experience preferred
- excellent communication, problem solving and organizational skills required
- demonstrated knowledge of financial procedures including record keeping and reconciliation
- knowledge of supervisory principles and practices
- excellent customer service and public relations skills
- ability to count money and make change
- experience with Excel spreadsheets desired
- experience with computerized ticket systems such as Ticketmaster preferred
Job Qualifications
- high school diploma or GED
- 1 to 2 years box office related experience preferred
- excellent communication skills
- problem solving skills
- organizational skills
- demonstrated knowledge of financial procedures including record keeping and reconciliation
- knowledge of supervisory principles and practices
- excellent customer service and public relations skills
- ability to count money and make change
- experience with Excel spreadsheets desired
- experience with computerized ticket systems such as Ticketmaster preferred
Job Duties
- Prepares or assists with preparation of a daily report of business transactions
- prepares nightly deposits and reconciliations
- supervises and schedules ticket sellers and completes weekly payroll
- processes group sales orders and complimentary ticket requests
- assists in coordinating all event information between promoter, facility personnel and ticket company
- maintains communication with ticket company representatives for updates and revisions in computer operations
- assists or prepares cash banks and accurate inventory of all tickets distributed and available for sale
- assists with preparation of final Box Office statement for settlement of each event
- responds to customer complaints and service requests to maintain positive rapport
- maintains and processes suite ticketholders for each event
- maintains accurate count of tickets sold, money received and change banks
- sells tickets as needed
- answers questions concerning prices, seating and events efficiently and courteously
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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