Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career Development
Job Description
The Westin Kierland Resort and Spa, located at 6902 East Greenway Parkway in Scottsdale, Arizona, is a premier luxury resort known for its exceptional guest services and top-tier amenities. This establishment is part of Marriott International, a globally recognized leader in hospitality that is dedicated to fostering a diverse and inclusive environment. Marriott prides itself on equal opportunity employment, encouraging a culture that celebrates varied backgrounds, talents, and experiences. The Westin brand, in particular, focuses heavily on wellness and guest well-being, aiming to empower guests to regain control and enhance their health while traveling. This commitment to wellness is also... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary or related professional area
- OR two-year degree from accredited university in food service management, hotel and restaurant management, hospitality, business administration or related major
- Two years experience in food and beverage, culinary or related professional area
- Ability to supervise daily food and beverage operations
- Ability to communicate effectively with staff and guests
- Proficiency in budget management
- Capability to lead and motivate teams
- Knowledge of legal and brand compliance requirements
- Availability to work full time
- Willingness to perform hourly job functions if necessary
Job Qualifications
- High school diploma or GED with four years experience in the food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in the food and beverage, culinary, or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- In-depth knowledge of food and beverage operations and compliance standards
- Ability to manage budgets and financial reports
- Proficiency in scheduling and staffing
- Customer service orientation with problem-solving skills
- Ability to operate department equipment
- Knowledge of brand-specific service culture and philosophy
Job Duties
- Assist in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operations and monitor compliance with all food and beverage policies, standards and procedures
- Support and supervise an effective monthly self inspection program
- Operate all department equipment as necessary and report malfunctions
- Supervise staffing levels to verify that guest service, operational needs and financial objectives are met
- Encourage and build mutual trust, respect and cooperation among team members
- Understand employee positions well enough to perform duties in employees' absence
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Monitor and maintain the productivity level of employees
- Verify that all team members and supervisors understand the brand specific philosophy
- Maintain the operating budget and verify that standards and legal obligations are followed
- Assist supervisors in understanding team members ever changing needs and expectations and how to exceed them
- Celebrate and foster decisions that result in successes as well as failures
- Communicate areas that need attention to staff and follow up to verify understanding
- Coordinate cleaning program in all food and beverage areas, identifying trends and making recommendations for improvements
- Establish and maintain open, collaborative relationships with employees
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Follow property specific second effort and recovery plan
- Stay readily available and approachable for all team members
- Demonstrate knowledge of the brand specific service culture
- Provide services that are above and beyond for customer satisfaction and retention
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
- Serve as a role model to demonstrate appropriate behaviors
- Manage day-to-day operations, monitor quality, and standards and meet the expectations of the customers on a daily basis
- Take proactive approaches when dealing with guest concerns
- Set a positive example for guest relations
- Stay readily available and approachable for all guests
- Review comment cards and guest satisfaction results with employees
- Respond in a timely manner to customer service department requests
- Provide information to supervisors and co-workers by telephone, in written form, e-mail or in person
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
- Analyze information and evaluate results to choose the best solution and solve problems
- Perform hourly job function if necessary
- Extend professionalism and courtesy to team members at all times
- Comprehend budgets, operating statements and payroll progress report
- Perform other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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