Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
competitive salary
Employee Discounts
Training and Development
Job Description
The DCU Center, located in Worcester, Massachusetts, is a premier multi-purpose arena and convention center known for hosting a wide range of events including concerts, sporting events, family shows, and corporate gatherings. It serves as a central hub for entertainment and community activities in the region, attracting thousands of visitors annually. The facility prides itself on delivering exceptional entertainment experiences and outstanding customer service, supported by a dedicated team of professionals who manage various operational aspects to ensure smooth and successful events. As a key venue, the DCU Center collaborates with promoters, event organizers, and service providers to facilitate seamless... Show More
Job Requirements
- High school diploma or GED required
- 1 to 2 years box office related experience preferred
- excellent communication, problem solving, and organizational skills required
- demonstrated knowledge of financial procedures including record keeping and reconciliation
- knowledge of supervisory principles and practices
- excellent customer service and public relations skills
- ability to count money and make change
Job Qualifications
- High school diploma or GED
- 1 to 2 years box office related experience preferred
- excellent communication, problem solving, and organizational skills
- demonstrated knowledge of financial procedures including record keeping and reconciliation
- knowledge of supervisory principles and practices
- excellent customer service and public relations skills
- ability to count money and make change
- experience with Excel spreadsheets desired
- experience with computerized ticket systems such as Ticketmaster preferred
Job Duties
- Prepares or assists with preparation of a daily report of business transactions
- prepares nightly deposits and reconciliations
- supervises and schedules ticket sellers and completes weekly payroll
- processes group sales orders and complimentary ticket requests
- assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner
- responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
- maintains accurate count of tickets sold, money received from ticket sellers and change banks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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