Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott International, a global leader in hospitality, is renowned for its dedication to delivering exceptional guest experiences and fostering a supportive and inclusive environment for its employees. The BWI Airport Marriott, located in Linthicum, Maryland, is part of this esteemed company, offering guests world-class accommodation and services near Baltimore/Washington International Thurgood Marshall Airport. As part of Marriott's extensive portfolio, this property upholds the company's commitment to excellence, innovation, and community engagement, making it a sought-after destination for travelers and a distinguished place of employment. Marriott's brand ethos emphasizes a culture of respect, diversity, and continuous development, ensuring that every team... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- OR Two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Two years experience in food and beverage, culinary, or related professional area
- Ability to supervise and manage staff
- Knowledge of food and beverage operations
- Proficient communication and interpersonal skills
- Ability to maintain operating budgets
- Capable of problem-solving and decision-making
- Willingness to perform hourly job duties if necessary
- Commitment to uphold brand philosophy and customer service standards
- Availability to work full-time
- Leadership and motivational skills
Job Qualifications
- High school diploma or GED with 4 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years experience in food and beverage, culinary, or related professional area
- Proven leadership skills in food and beverage management
- Ability to develop and implement operational plans
- Strong communication and interpersonal skills
- Knowledge of budget management and legal compliance in hospitality
- Experience with coaching and developing team members
- Proficiency in handling customer service issues
- Capability to operate department equipment
- Familiarity with brand-specific service standards and culture
Job Duties
- Supervises daily food and beverage shift operation and monitors compliance with all policies, standards, and procedures
- Assists in ordering food, beverage, cleaning supplies, and uniforms
- Supports and supervises a monthly self-inspection program
- Operates department equipment and reports malfunctions
- Supervises staffing levels to meet guest service, operational, and financial objectives
- Builds mutual trust, respect, and cooperation among team members
- Develops specific goals and plans to prioritize and accomplish work
- Monitors and maintains employee productivity levels
- Verifies team members understand brand-specific philosophy
- Maintains operating budget and ensures legal and standard compliance
- Assists supervisors in addressing team members' needs and expectations
- Celebrates decisions leading to successes and learns from failures
- Communicates necessary attention areas to staff and follows up
- Coordinates cleaning programs and recommends improvements
- Establishes open, collaborative relationships with employees
- Creates an environment emphasizing motivation, teamwork, and passion for service
- Follows property-specific recovery plans
- Stays approachable and available to all team members
- Demonstrates knowledge of brand-specific service culture
- Provides exceptional customer service exceeding expectations
- Coaches individuals to understand guest needs and provides feedback
- Acts as a role model demonstrating appropriate behaviors
- Takes proactive approaches to guest concerns
- Sets positive examples for guest relations
- Reviews guest comments and satisfaction results with employees
- Responds timely to customer service requests
- Communicates effectively with supervisors and co-workers
- Provides guidance and direction to subordinates
- Analyzes information to solve problems
- Performs hourly job duties if necessary
- Extends professionalism and courtesy to team members
- Comprehends budgets, operating statements, and payroll reports
- Performs other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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