Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Job Description
Legends Global is a premier company specializing in the management of publicly accessible assembly facilities. Renowned for its expertise in delivering exceptional venue experiences, Legends Global operates a variety of sports arenas, convention centers, and entertainment venues across the United States. As a leader in privately managed public assembly spaces, the company prioritizes operational excellence, safety standards, and superior customer service to provide unique and memorable experiences for event attendees, clients, and partners alike. Its presence at the DCU Center in Worcester, Massachusetts, reflects its commitment to supporting regional communities and enhancing the event-going experience within this vibrant city.
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Job Requirements
- High school diploma or GED required
- minimum 3 years hospitality experience in food and beverage service
- ServSafe certification including Food Handler, Allergen, and Alcohol trainings within 90 days
- flexible availability including nights, weekends, early mornings, mid-shifts
- ability to lift and carry heavy items up to 50 pounds
- strong organizational and communication skills
- proficiency with Microsoft Office, particularly Excel
- able to operate and learn catering software and POS systems
- commitment to maintaining safety and sanitation standards
- ability to manage multiple tasks and work collaboratively in a team environment
- excellent problem-solving abilities
- strong customer service focus
Job Qualifications
- High school diploma or GED
- at least 3 years of experience in hospitality servicing food and beverage
- ServSafe certified (Food Handler, Allergen, and Alcohol trainings) within first 90 days
- ability to work in different departments based on event needs
- creativity with presentations and maintaining quality product
- attention to detail and service oriented
- ability to work a flexible schedule including nights, weekends, mid-shifts, early mornings
- ability to multitask
- excellent organizational, planning, communication, and interpersonal skills
- strong customer service orientation
- advanced oral and written communication skills
- ability to perform arithmetic operations
- able to push, pull, lift 50 pounds consistently
- ability to lift and carry items weighing 10 to 30 pounds, occasionally up to 50 pounds, up and down stairs multiple times per shift
- intermediate computer skills with Microsoft Office, especially Excel
- experience with Clover POS system a plus
Job Duties
- Assist in developing and implementing Food and Beverage training programs, policies, and procedures
- take direction from leadership and effectively organize and supervise all part-time Food and Beverage staff
- coach employees by creating a shared understanding about what needs to be achieved and how to execute, reward and recognize employees
- utilize Catering software to create BEOs, accurately compute all menu costs for sales opportunities and ongoing revisions
- provide the highest level of customer service excellence
- oversee food and beverage operations during events to ensure client satisfaction
- create schedules as needed
- follow all card handling policies and procedures as well as Legends Global and site-specific policies
- maintain record keeping, reports, and monthly inventory for Concessions and Catering
- meet deadlines for reports and projects required by management
- ensure all Savor Food and Beverage policies and procedures are followed
- assist in maintaining a Health Department score of 90 or higher
- exhibit attention to detail and consistency in service
- demonstrate problem solving, planning, organizing, and logistics skills
- follow all rules regarding the Savor Safe Alcohol Management Program
- maintain a cooperative team-like attitude
- enforce sanitation procedures including safety guidelines and OSHA requirements
- help oversee all food and beverage departments including Concessions, Beverage, Suites, Catering, and Kitchen as needed
- perform reasonable requests assigned by management
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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