Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus program
401(k) plan with Company Match
Paid Time Off
Life insurance
Travel Discounts
Tuition Assistance
Job Description
The Ritz-Carlton Bal Harbour Miami is a prestigious luxury hotel located in Bal Harbour, Florida, known for its exceptional service, elegant accommodations, and world-class hospitality. As part of Marriott International, this renowned brand has set the gold standard in the luxury hospitality industry by offering unique and memorable experiences to its guests. With over 100 award-winning properties worldwide, The Ritz-Carlton is recognized for creating environments where associates are empowered to be creative, thoughtful, and compassionate. The hotel values the rich blend of culture, talent, and experiences of its team members and is committed to fostering a diverse and inclusive work... Show More
Job Requirements
- High school diploma or GED
- Four years experience in the food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in the food and beverage, culinary, or related professional area
- Ability to work full-time
- Availability to relocate if necessary
- Strong leadership and communication skills
- Capability to perform physical duties related to the position
- Willingness to work in a fast-paced luxury hospitality environment
- Commitment to uphold brand standards and policies
Job Qualifications
- High school diploma or GED
- Four years experience in the food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in the food and beverage, culinary, or related professional area
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Knowledge of budgeting and financial management
- Ability to motivate and inspire team members
- Demonstrated commitment to customer service excellence
- Ability to handle multiple priorities and work under pressure
- Proficient in operating departmental equipment and technology
- Understanding of brand specific service culture and standards
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervises daily food and beverage shift operation and monitors compliance with all food and beverage policies, standards and procedures
- Supports and supervises an effective monthly self inspection program
- Operates all department equipment as necessary and reports malfunction
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Understands employee positions well enough to perform duties in employees' absence
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Monitors and maintains the productivity level of employees
- Verifies that all team members/supervisors understand the brand specific philosophy
- Maintains the operating budget, and verifies that standards and legal obligations are followed
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
- Celebrates and fosters decisions that result in successes as well as failures
- Communicates areas that need attention to staff and follows up to verify understanding
- Coordinates cleaning program in all food and beverage areas, identifying trends and making recommendation for improvements
- Establishes and maintains open, collaborative relationships with employees
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Follows property specific second effort and recovery plan
- Stays readily available/ approachable for all team members
- Demonstrates knowledge of the brand specific service culture
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
- Takes proactive approaches when dealing with guest concerns
- Sets a positive example for guest relations
- Stays readily available/ approachable for all guests
- Reviews comment cards and guest satisfaction result with employees
- Responds in a timely manner to customer service department request
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Analyzes information and evaluates results to choose the best solution and solve problems
- Performs hourly job function if necessary
- Extends professionalism and courtesy to team members at all times
- Comprehends budgets, operating statements and payroll progress report
- Performs other duties, as assigned, to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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