Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,000.00 - $63,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
team events
Job Description
The National, Autograph Collection is a prestigious luxury hotel located in the heart of Oklahoma City at the historic First National Center. This hotel is a beacon of refined hospitality that seamlessly combines historic charm with modern elegance. With 146 exquisitely appointed guest rooms, The National offers guests an unforgettable stay surrounded by breathtaking Art Deco architecture and thoughtful amenities. Guests at The National enjoy world-class dining experiences at the award-winning Tellers Italian restaurant and can socialize or host events in the iconic Great Hall, a versatile space known for its grandeur and ambiance. Employees here take great pride in... Show More
Job Requirements
- reading, writing and oral proficiency in english language
- ability to supervise many employees in high volume environment
- ability to analyze and solve problems
- ability to adapt to change, new situations, changes in staffing and procedures
- ability to organize and prioritize under pressure in a fast-paced environment
- knowledgeable of basic sanitation
- knowledgeable of computer operations and ordering procedures
- outgoing, sociable, and well spoken
- ability to communicate effectively with guests, co-workers, and supervisors
- ability to absorb large amounts of information quickly
- dedication and commitment to excellent customer service
Job Qualifications
- previous experience in a senior leadership role in a fine dining environment preferred
- exceptional verbal and written communications skills
- computer literate, comfortable with standard business software, and able to quickly learn new industry software
- ability to perform job functions with attention to detail, speed, and accuracy
- prioritize and organize while managing multiple, critically important and time-sensitive tasks simultaneously
- work with minimal supervision
- working knowledge of industry tools such as Micros POS, OpenTable, and Microsoft Office
- proven track record of meeting operating budgets and successfully managing labor and cost of goods
- ServSafe certified
- hotel and restaurant administration degree from an accredited institution, or equivalent experience and training in the food and beverage industry preferred
Job Duties
- maintains p&l authority in partnership with property controller, executive chef, and general manager
- manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance notices
- facilitates staff briefings prior to all shifts
- must be a subject matter expert on all menu items and general guest information
- identifies talent both internally and externally
- interviews, hires and on-boards new associates, with the intention of finding future leaders
- monitors the work performance of staff and trains and develops associates through one-on-one discussions, performance evaluations, and shoulder-to-shoulder education
- motivates, inspires, and constantly challenges the team to achieve at their highest level
- recognizes and rewards excellent performance
- quickly improves or removes low performers through coaching and documentation
- encourages staff to embrace the mission and values of the company
- displays a passion for restaurant/hospitality, guest service and quality improvement
- upholds the attitude of continuous improvement
- maintains current knowledge of company and departmental policies and procedures and communicates expectations to staff
- promotes excellent guest service and handles guest concerns in a prompt and professional manner
- ensures associates conduct themselves professionally within guest view
- maintains restaurant cleanliness according to company standards
- assures sanitation standards are maintained per OSHA and local health and safety codes
- participates in daily safety and cleanliness inspections
- assigns cleaning tasks during slow periods
- reports maintenance requests timely
- ensures restaurant equipment is properly maintained and safely operated
- emphasizes safety and security standards
- responsible for all cash handling and accountability
- assists with marketing and promotional programs
- writes timely schedules meeting financial needs and ensuring excellent guest experience
- approves payroll hours daily and weekly for all restaurant personnel
- performs duties of host, server and server assistance, food runner when needed
- communicates daily with executive chef
- maintains positive working relationship with kitchen staff
- completes additional tasks as assigned
- participates in industry and community organizations
- performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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