Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $83,000.00
Work Schedule
Flexible
Benefits
Group medical
Dental
Vision
Life
Disability Benefits
pre-tax flexible benefit plan
Employee assistance program
Paid Time Off
Sick Time
401(k) plan with Company Match
Job Description
Terranea Resort is a premier luxury coastal resort located in Rancho Palos Verdes, California, renowned for its breathtaking ocean views, exceptional amenities, and commitment to delivering an unparalleled guest experience. As a distinguished destination, Terranea Resort offers a sophisticated blend of natural beauty and refined hospitality, making it an ideal setting for both leisure travelers and business guests. The resort features multiple dining outlets, extensive recreational facilities, a world-class spa, and event spaces, all designed to create memorable experiences for its guests. Terranea Resort’s dedication to excellence has earned it prestigious accolades, including Forbes Travel Guide recognition, underscoring its position... Show More
Job Requirements
- High school diploma or equivalent required
- two or four year degree in field of choice preferred
- at least three years supervisory food and beverage experience required
- prior four or five star experience preferred
- must possess valid Food Handler’s card
Job Qualifications
- Must have valid driver’s license and meet company driving standards
- must be able to read, write and speak English
- must have excellent leadership skills
- must be a positive example for staff
- must be able to work well under pressure
- must be able to accurately follow instructions, both verbally and written
- must be highly detailed orientated
- must have excellent computer skills
- must have strong working knowledge of Microsoft Office programs
- must be able to work in a fast paced environment
- must have excellent listening skills
- must possesses excellent communication skills
- must be professional in appearance and demeanor
- must always ensure a teamwork environment
- ability to work a flexible schedule that may include evenings, weekends and holidays
- must have the ability to deal effectively and interact well with the guests and associates
- must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- must have a passion for creating an exceptional experience for all guests
Job Duties
- Maintains a commitment to customer service and guest satisfaction
- leads and supervises the outlets team
- prepares forecasts and reports and assists in the development of the food and beverage budget
- ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
- takes initiative to develop and execute new promotions, events, etc.
- conducts monthly staff meetings to include ongoing training and safety classes
- responsible for daily report input and log book entries
- works with culinary to develop new food menus responsive of the local market
- enforces high standards of hygiene and sanitation within the outlets
- tracks payroll and revenue daily
- ensures the security of monies, credit and financial transactions
- establishes par levels for supplies and equipment
- supervises the performance, attendance, attitudes, appearance and conduct of team
- manages timely completion of performance appraisals
- monitors time punches in Timesaver, ensuring accurate payroll for all associates
- monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
- develops and implements controls for expense management
- implements strategies to continually improve revenues
- assists with the development, training and inspiration of outlets staff for promotion
- provides prompt follow-up to all guest concerns
- assists the Director of Food and Beverage with the design and implementation of training programs
- empowers team to exceed service standards
- instills a calm, organized approach in all stressful situations
- works with HR to recruit and hire staff
- completes all proper new hire and termination paperwork
- orders all necessary office supplies and ensures proper stocking levels
- maintains a safe and pleasant work environment
- ensures cleanliness of outlets’ storage rooms
- promotes high associate morale
- recommends discipline and/or termination when appropriate of team members
- takes a proactive approach to coaching and counseling
- attends appropriate resort, division and department meetings
- resolves guest issues promptly and with great care and effectiveness
- maintains a strong knowledge of hospitality trends, especially food and beverage
- provides general resort information for guests
- utilizes labor management tools to schedule and control labor costs
- offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name and good eye contact with each guest
- maintains an up to date working knowledge of all resort amenities as well as any special events
- interacts with resort staff in a professional manner, assisting other departments with necessary information
- up sells other resort services and amenities to guests
- always maintains a professional demeanor and attitude
- communicates all pertinent information to the outlets team
- maintains constant awareness of safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
- ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
- follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised
- maintains a professional appearance. Follows all Terranea Resort dress code standards
- remains alert, courteous and helpful to the guests and colleagues at all time
- performs other duties as assigned
- works as MOD as assigned
- assists in other F&B venues as needed
Job Qualifications
Experience
Mid Level (3-7 years)