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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel Discounts
Career Development
Employee Resource Groups
recognition programs
Job Description
The Conrad New York is a prestigious Forbes 4-Star luxury hotel situated in the heart of Lower Manhattan. Renowned for its sophisticated design and exceptional service, it offers 463 elegant guest rooms, 30,000 square feet of versatile banquet space, and three distinguished food and beverage outlets. These include a full-service three-meal restaurant, a stylish rooftop bar, and a comprehensive in-room dining service. Emphasizing excellence and innovation, the Conrad New York is part of the esteemed Hilton portfolio, a global leader in hospitality recognized for its commitment to quality and guest satisfaction. The property attracts discerning travelers looking for refined comfort... Show More
Job Requirements
- Minimum of two years of leadership experience in food and beverage
- Background in upscale dining required
- Strong organizational and problem-solving skills
- Ability to lead a team of 30 staff members
- Experience in a luxury hotel or similar setting preferred
- Excellent interpersonal and communication skills
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Two years of food and beverage leadership experience in upscale dining
- Strong leadership and team management skills
- Experience in luxury hospitality environments
- Excellent communication and customer service skills
- Ability to manage multiple priorities effectively
- Knowledge of sanitation and safety standards
- Creative and initiative-driven mindset
- Union management and in-room dining experience is a plus
Job Duties
- Monitor product quality and guest satisfaction in Atrio, In Room Dining and Leonessa Rooftop Bar
- Ensure that food quality is consistent, appealing, and prepared to guest specifications
- Interact with guests to obtain feedback on quality of service and food in outlet
- Greet and seat customers, resolve problems to the satisfaction of involved parties and answer telephones in a clear voice, coordinate and document reservation
- Document inventory, forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, condiments, in order to provide service
- Assist in ensuring that restaurant complies with sanitation and safety standards for guests and team members
- Check that all equipment is in working order
- Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests
- Follow up on work orders so repairs and maintenance of facility are completed on a timely basis
- Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, assist in preparations of specials
- Interact with customers to determine needs, satisfaction and resolve conflicts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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