Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Career growth and development
Recognition and rewards programs
Access to pay when you need it
Team Member Resource Groups
Go Hilton travel program
Job Description
The Forbes 4-Star Conrad New York is a stunning luxury hotel located in the heart of Lower Manhattan. Featuring 463 elegantly appointed rooms, it offers an unparalleled experience in upscale hospitality. The hotel boasts 30,000 square feet of versatile banquet space, ideal for hosting a wide range of events from intimate meetings to grand celebrations. Guests enjoy three sophisticated food and beverage outlets including Atrio Restaurant, a vibrant rooftop bar named Leonessa, and comprehensive in-room dining services. This exceptional setting combines modern luxury with impeccable service to create memorable stays for both leisure and business travelers. With its prime location... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least two years of food and beverage leadership experience
- Experience in upscale dining
- Availability to work flexible hours including evenings, weekends and holidays
- Ability to manage and motivate a team of 30 or more employees
- Strong organizational and problem-solving skills
- Basic computer proficiency
- Ability to work in a fast-paced, dynamic environment
- Commitment to upholding Hilton’s core values and standards
Job Qualifications
- At least two years of food and beverage leadership experience
- Background in upscale dining
- Prior union management experience is a plus
- Prior in-room dining experience is a plus
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently under pressure
- Demonstrated creativity and initiative
- Knowledge of food safety and sanitation standards
- Ability to engage with guests and resolve conflicts professionally
Job Duties
- Monitor product quality and guest satisfaction in Atrio, In Room Dining and Leonessa rooftop bar
- Ensure food quality is consistent, appealing, and prepared to guest specifications
- Interact with guests to obtain feedback on quality of service and food in outlet
- Greet and seat customers, resolve problems to the satisfaction of involved parties and answer telephones in a clear voice, coordinate and document reservation
- Document inventory forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, condiments, in order to provide service
- Assist in ensuring that restaurant complies with sanitation and safety standards for guests and team members
- Check that all equipment is in working order
- Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests
- Follow up on work orders so repairs and maintenance of facility are completed on a timely basis
- Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials
- Interact with customers to determine needs, satisfaction and resolve conflicts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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